Housekeeping Coordinator

About the Role

Join Hilton's hospitality team as a Housekeeping Coordinator, where your role is pivotal to creating welcoming and memorable guest experiences. This position focuses on providing comprehensive administrative support to the Housekeeping Department, managing clerical tasks, maintaining records, and ensuring seamless daily operations.

Key Responsibilities

• Oversee daily housekeeping functions, including room allocation, team communication, and departmental administrative duties.
• Maintain detailed and accurate room status reports and housekeeping documents.
• Manage key control procedures along with housekeeping inventories such as uniforms and supplies.
• Coordinate with maintenance teams regarding repair requests and handle lost property processes.
• Assist in workforce management through scheduling and responding to operational inquiries.
• Provide exemplary guest service by attentively addressing guest and team requests in line with Hilton standards.

Qualifications and Requirements

• At least 2 years of experience in housekeeping within a hospitality setting.
• Exceptional attention to detail, multitasking capabilities, and a strong customer service orientation.
• Proficient in both verbal and written communication, able to manage guest inquiries and complaints professionally.
• Ability to collaborate effectively with other departments and teammates.
• Familiarity with Property Management Systems (PMS) and basic computer skills.
• Ability to work efficiently under pressure and meet established deadlines.
• Willingness to work flexible shifts, including weekends and public holidays.

Our Values and Culture

Hilton embodies values that promote integrity, leadership, teamwork, accountability, and a proactive mindset. We believe that passion for hospitality and a commitment to excellence define our team members’ success.

As a globally recognized leader in hospitality, Hilton has hosted over 3 billion guests and continues to foster an award-winning workplace culture recognized by Great Place to Work and Fortune. We offer career growth and a supportive environment for all team members, whether just starting out or advancing in their career.

Become part of a team that does more than provide accommodations – we deliver an extraordinary experience for every guest and team member every day.