Hotel Reservationist

About the Role

Join the Talbot Collection at Talbot Hotel Cork, recognized as one of the Best Places to Work in Hospitality 2026. We are seeking a skilled Reservationist to become part of an exceptional team, enjoying balanced work hours and an engaging work environment.

Key Responsibilities

• Handle telephone inquiries and reservation requests promptly, maintaining a high-level standard of customer service according to company policies.
• Have comprehensive knowledge of all hotel services and facilities to assist customers effectively.
• Confirm reservation details in writing, including hotel terms and conditions, to clients.
• Support revenue, reception, meetings, and events departments to enhance and maximize hotel sales.
• Ensure smooth shift operations and compliance with company standards during working hours.
• Assist in creating yield reports, daily updates for head office, revenue reports, and monitor daily room rates and reservations data.
• Maintain reservation filing systems, rate files, and tour operator records diligently.
• Maximize daily room sales by confirming arrivals for the next day aiming for full occupancy.
• Provide exceptional guest care with personalized attention, anticipating needs and supporting frontline teams as necessary.

Working Hours

This is a full-time position with set shifts Monday to Friday and Tuesday to Saturday.

Benefits

• Complimentary parking facility.
• Access to Leisure Club membership at no cost.
• Staff meals provided.
• Participation in contributory company pension scheme.
• Coverage under company life insurance plan.
• Employee assistance program availability.
• Talbot Collection friends and family accommodation rates.
• Opportunities for training and professional development as the company invests in its people.
• Being part of a progressive and expanding hospitality group.