Hotel Receptionist

Job Overview

As a Hotel Receptionist at Westgate Vacation Resorts Private Limited located in Delhi-NCR, you will be the welcoming face of the hotel, ensuring guests experience smooth and pleasant front desk services.

Primary Duties

• Warmly greet and assist guests upon arrival.
• Efficiently manage guest check-in and check-out processes.
• Oversee room bookings including handling reservations, changes, and cancellations.
• Respond to phone calls, emails, and guest inquiries professionally and promptly.
• Process billing, payments, and manage cash transactions accurately.
• Collaborate with Housekeeping and various hotel departments to ensure guest satisfaction.
• Address and resolve guest complaints quickly and effectively.
• Keep detailed and accurate records of guest information and front desk activities.
• Provide guests with information about hotel amenities and services.
• Maintain a polished appearance and uphold high standards of customer service.
• Adhere strictly to hotel policies, standard operating procedures, and safety guidelines.