Hotel Receptionist

Job Overview

We seek a courteous and professional Hotel Receptionist to oversee front desk operations and ensure outstanding guest service. The candidate must demonstrate excellent communication abilities, a friendly demeanor, and capability to manage multiple tasks efficiently.

Primary Responsibilities

• Warmly welcome and register guests at the front desk.
• Efficiently conduct guest check-ins and check-outs.
• Manage bookings including reservations, cancellations, and amendments.
• Respond to phone calls, emails, and guest inquiries promptly.
• Provide detailed information on hotel amenities, services, pricing, and nearby attractions.
• Address guest requests, complaints, and concerns with professionalism and promptness.
• Coordinate with housekeeping and maintenance teams to fulfill guest needs.
• Maintain up-to-date and precise guest records using the property management system.
• Generate bills, process payments, and issue receipts accurately.
• Ensure the front desk area remains tidy and professionally presentable.
• Adhere strictly to hotel policies, safety protocols, and security guidelines.
• Offer additional guest assistance such as luggage help, arranging transport, and wake-up calls.
• Prepare shift reports and ensure thorough handovers during shift changes.

Requirements

• Completion of high school diploma or equivalent; hospitality-related certification is advantageous.
• Preferably previous experience in hotel or front office roles.
• Clear verbal and written communication skills.
• Basic proficiency with computers and familiarity with hotel booking or PMS software.
• Professional grooming paired with a positive attitude toward guests and colleagues.
• Strong focus on customer service and effective problem-resolution abilities.
• Willingness to work in shifts including weekends and holidays.
• Capability to remain composed and professional during busy or stressful situations.

Working Conditions

• This is a full-time role.
• Shift rotations are applicable as per hotel requirements.
• Requires frequent interaction with guests and other hotel departments.