Hotel Manager

About the Role

Joyvillas Hospitality Private Limited is seeking a dedicated Hotel Manager to oversee daily hotel operations at Joy Adventures and Resorts located at Garjeda Village, LNT Road, Diggi Malpura Highway, Jaipur. This full-time position demands a hands-on leader capable of ensuring smooth functioning of all hotel departments while maintaining the highest standards of guest service, cleanliness, safety, and operational efficiency.

Responsibilities

• Oversee and manage all daily activities within the hotel to ensure seamless operations.
• Maintain superior guest service and hospitality, uphold cleanliness and safety regulations.
• Supervise departments including front office, housekeeping, food and beverage, maintenance, among others.
• Recruit, train, mentor, and regularly assess hotel staff performance.
• Create and manage staff duty rosters ensuring optimal manpower availability.
• Address and resolve guest complaints, feedback, and special requests in a professional manner.
• Monitor reservations, room occupancy, check-ins, and check-outs vigilantly.
• Collaborate with housekeeping to maintain room readiness and cleanliness.
• Track hotel expenses, revenues, and stick to operational budgets efficiently.
• Maintain comprehensive records, reports, and necessary documentation for accountability.
• Work closely with vendors and suppliers to procure hotel necessities.
• Ensure adherence to hotel policies, government regulations, health and safety standards.
• Manage inventory across rooms, food and beverage, housekeeping supplies, and other materials.
• Conduct regular inspections and uphold maintenance of hotel facilities.
• Develop and implement strategies aimed at improving occupancy rates, revenue, guest satisfaction, and overall profitability.
• Collaborate with the sales and marketing teams to boost hotel business and market presence.
• Handle emergencies ensuring the safety and security of both guests and staff.
• Generate periodic operational and management reports for senior leadership review.

Qualifications and Skills

• Bachelor's degree or diploma in Hotel Management, Hospitality Management, or related disciplines.
• Minimum of 3 to 5 years of proven experience in hotel operations or similar managerial roles.
• Exceptional leadership capabilities and aptitude for team management.
• Excellent written and verbal communication, coupled with strong interpersonal skills.
• Proficient with hotel management software and Microsoft Office suite.
• Strong analytical thinking with effective decision-making and problem-solving skills.
• Solid understanding of all critical hotel departments including housekeeping, front office, food & beverage, and administration.

Performance Metrics

• Achieving high guest satisfaction and positive reviews.
• Maximizing room occupancy and revenue generation.
• Maintaining effective cost control and profitability.
• Enhancing staff productivity and retention rates.
• Ensuring quality and cleanliness meet prescribed standards.
• Compliance with established safety and operational guidelines.