Hotel General Manager

About the Role

The Hotel General Manager position is based at the Clarion Pointe Hotel in St. Vital, Winnipeg, part of a family-owned hospitality group managing multiple branded hotels and businesses across Winnipeg and beyond. This establishment includes the boutique hotel itself alongside Tapp’s Neighbourhood Pub – a busy sports-pub seating over 300 guests with a VLT lounge – and Cold Beer Market, all functioning under one roof. This opportunity involves operating a complex, high-traffic property combining hospitality, dining, and entertainment.

Key Responsibilities

• Take full operational charge of the Clarion Pointe property including the hotel, Tapp’s Neighbourhood Pub, Cold Beer Market, and a portfolio of commercial tenants, ensuring all departments run profitably while delivering excellent service.
• Lead and mentor department managers spanning accounting, front desk, bar operations, and the beer store, cultivating a culture centered on accountability, service quality, and continuous growth.
• Manage the financial health of the entire property by developing budgets, forecasting revenues, controlling expenses, and providing regular performance updates to ownership, aiming to enhance profitability across all services.
• Maintain and elevate standards related to food, beverage, and guest satisfaction by monitoring and auditing services in the pub, restaurant, hotel, and through vendor relationships, driving initiatives for ongoing improvements.
• Oversee human resources functions including recruitment, onboarding, staff training, scheduling, performance management, coaching, and disciplinary measures, creating an environment supporting team success and leadership.
• Ensure compliance with all health, safety, sanitation, and licensing regulations to maintain a secure and well-regulated environment for customers, employees, and tenants alike.

Required Qualifications

• A minimum of five years of advancing management experience in food and beverage sectors within hospitality.
• Background working in corporate or branded full-service hotels or restaurant chains with familiarity in corporate policies, procedures, and reporting requirements.
• Proven expertise in budget management and revenue forecasting for complex multi-department hospitality operations.
• An energetic, hands-on leader comfortable in fast-moving, high-volume settings, willing to invest the necessary time and presence for success.
• Excellent communication skills both written and verbal, combined with strong interpersonal abilities to foster lasting relationships with guests, employees, and ownership.
• Knowledge of the Winnipeg hospitality market and Manitoba’s commission-based beer store system considered advantageous; a post-secondary credential in Restaurant & Hospitality Management is beneficial but not mandatory.

Additional Information

The role suits a candidate seeking to lead a dynamic hospitality business that blends hotel management with vibrant food, beverage, and entertainment operations. The employer is committed to diversity, equity, and inclusion, promoting inclusive behaviors and actively addressing biases throughout their recruitment and management processes.