Hostess

Position Overview

As a Hostess at Aloft Hotels, you will warmly welcome guests upon arrival, determine the size of their party, and escort them to a suitable, clean table. Duties include arranging chairs, providing current menus, and assisting guests throughout the dining area. You will ensure tables are properly set with clean silverware, napkins, and other necessary dining items while maintaining the cleanliness of menus and service areas. Vigilantly monitoring seating availability and guest satisfaction will be part of your daily routine.

Key Responsibilities

• Welcome guests professionally and confirm party size to seat them appropriately.
• Manage table arrangements, including moving furniture for groups with special needs.
• Maintain proper place settings and ensure menus are clean, updated, and plentiful.
• Keep workstations tidy throughout the day by following clean-as-you-go standards.
• Observe dining room conditions for available seating, safety, and guest welfare.
• Adhere to company safety and security protocols; report any incidents or unsafe conditions to management.
• Maintain a professional appearance and confidentiality of company information.
• Communicate clearly with guests and coworkers, including telephone etiquette.
• Collaborate with team members to achieve shared objectives and respond thoughtfully to their concerns.
• Maintain quality standards and perform other duties as assigned by supervisors.
• Physically able to stand, sit, or walk for extended periods and handle items up to 10 pounds.

Qualifications

• Completion of high school diploma or GED equivalent.
• No prior work or supervisory experience required.
• No specific licenses or certifications necessary.

Company Profile

Aloft Hotels are not your typical hotels—they offer a lively, modern environment that acts as a hub for social connection and local exploration. We value individuality and creativity and seek enthusiastic individuals who enjoy engaging with others. Joining Aloft means becoming part of a global team under Marriott International that promotes diversity, inclusion, and employee growth. We are an equal opportunity employer committed to workplace equality and valuing the diverse backgrounds of our associates.