Host

Overview

The Host at W Hotels in Amman plays a crucial role in greeting guests, managing seating arrangements, and providing excellent customer service within the dining area. This position ensures that guests have a pleasant arrival and dining experience by guiding them to clean, well-prepared tables and maintaining an inviting atmosphere throughout service hours.

Key Responsibilities

• Welcome guests warmly and assess the size of their party.
• Assist guests to clean and suitable tables, including moving chairs and placing menus.
• Arrange tables and seating for groups requiring special accommodations.
• Verify that place settings meet standards, including napkins, clean silverware, and any required dining items.
• Regularly check menus for cleanliness, accuracy, and sufficient quantities.
• Maintain clean work areas using safe 'clean-as-you-go' practices throughout the shift.
• Observe dining room conditions continually to manage seating availability, guest needs, and safety requirements.
• Report any incidents, hazards, or unsafe conditions to management and complete all mandatory safety training and certification.
• Maintain a professional appearance and uphold company confidentiality and asset protection.
• Communicate effectively and courteously by phone and in person, following company communication standards.
• Foster positive teamwork by supporting colleagues and responding considerately to concerns.
• Adhere strictly to quality and service standards.
• Be able to stand, walk, or sit for long periods and handle objects up to 10 pounds without assistance.
• Perform other reasonable duties as assigned by supervisors.

Qualifications

• High school diploma or G.E.D. equivalent is preferred.
• No prior related work experience or supervisory experience is required.
• No licenses or certifications are necessary.

Company & Culture

W Hotels embraces diversity, equity, and inclusion, providing equal employment opportunities regardless of disability, veteran status, or any legally protected status. The brand stands for innovation and breaking luxury norms globally, encouraging creativity and a forward-looking spirit among its team members.