Host Front Desk

About Queensway Group

Queensway Group is a family-run enterprise established by entrepreneurs, known for its genuine warmth and high-quality service. We invest in real estate which we then develop and operate as hospitality businesses, ranging from coffee shops to hotels, residential properties, and members' clubs. Our portfolio includes brands such as KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.

Our entrepreneurial spirit and broad network enable us to swiftly seize opportunities and foster growth across our businesses. At Queensway, continuous progress and adaptability have been keys to our success. Leveraging our extensive real estate development experience, we transform assets into thriving operations managed by experienced and passionate teams across the UK, Europe, and East Africa.

About Point A

At Point A, we define ourselves by our mindset rather than market conditions. Collaboration fuels our belief that anything can be achieved. We thrive on innovative thinking and making the most of available resources. Our goal is to challenge industry norms and rivals through our brand, products, and services. Our values include thoughtfulness, humility, honesty, and authenticity, which help us deliver heartfelt hospitality to all guests regardless of their budget. Since our inception in 2017, this philosophy has contributed to our rapid growth, and we are seeking talented individuals to help continue this success story.

Role Overview

We are looking for Front Desk Hosts to join our reception team at Point A Parnell. The primary responsibility is to guarantee that every guest’s visit is memorable and exceptional.

Key Responsibilities & Requirements

• Deliver outstanding customer service with excellent problem-solving abilities.
• Perform end-of-shift audits and cash reconciliations accurately.
• Collaborate and support various hotel teams, ensuring smooth shift transitions.
• Demonstrate enthusiasm for service and creating unforgettable guest experiences.
• Maintain a positive outlook and strong motivation.
• Show eagerness for personal development and growth.
• Exhibit kindness, honesty, and genuine care for the local community.
• Possess solid understanding of the hospitality industry and strive for excellence.
• Creatively identify opportunities to maximize business potential.

Applicants must have the legal right to work in the UK and be able to travel to hotel locations.

Compensation and Benefits

• An attractive hourly wage of €14.50 for a 40-hour work week.
• Access to the Queensway Reward & Recognition Scheme.
• Participation in an annual awards ceremony held in London.
• A supportive, enjoyable, and friendly work culture.
• Opportunities for professional development and career advancement.
• Access to roles across the Queensway group including coffee shops and corporate offices.
• Team building activities and social events to foster camaraderie.
• Friends and family discount rates at all group properties.
• Thirty days of paid annual leave.