Hiredesk Coordinator

Role Overview

The Hiredesk Coordinator at CDhorizon in Dubai is responsible for managing the entire lifecycle of contract settlements, ensuring smooth negotiation, contract review, and payment recovery processes. This position requires close cooperation with business units to address contract disputes, enhance collection rates, and support departmental projects and system upgrades.

Key Responsibilities

• Oversee the negotiation, examination, and recovery of non-standard business contracts to ensure timely settlements.
• Work towards increasing collection effectiveness by identifying unresolved contracts and settlements.
• Assist with follow-ups on payments and resolve customer payment issues promptly.
• Support business teams through contracts negotiation, approvals, and execution phases.
• Efficiently manage conflict resolution with clients during emergencies and disputes.
• Track and finalize settlements while monitoring payment statuses to address delays swiftly.
• Lead departmental special projects, key initiatives, and drive system implementation and process enhancements.
• Generate precise data contributions for weekly and monthly operational performance reports.
• Execute any additional tasks provided by management.

Qualifications and Experience

• Bachelor’s degree or higher in Business Administration, Operations Management, or related areas.
• At least three years' experience in operations management, sales operations, contract handling, or related roles.
• Experience within construction company operations is considered an advantage.

Key Skills

• Expertise in business contract order and settlement workflows.
• Proven ability to identify operational issues and enact well-considered solutions.
• Experience in managing customer relations, including dispute resolution and coaching teams in problem-solving.
• Prior team leadership exposure is beneficial.
• Competence in data analysis and operational reporting.
• Strong negotiation, communication, and conflict management abilities.

Why Work at CDhorizon?

• Engage in a fast-developing and dynamic industry sector.
• Experience a supportive team environment with opportunities for career growth.
• Enjoy competitive remuneration and benefits packages.