Hire Controller

About Ainscough Crane Hire

Ainscough Crane Hire stands as the UK's premier crane rental specialist, with operations spanning 30 locations. Their passionate and professional teams are committed to completing projects safely, punctually, and within budget, driven by their Make the Safe Choice ethos that shapes every service they provide.

Job Purpose

The Hire Controller role involves overseeing depot resources and crane fleets to ensure optimal usage. Supporting the depot manager in daily activities, this position aims to maximize rental revenue and profitability by effectively managing crane and ancillary equipment hire.

Key Responsibilities

• Understand and identify customer needs to offer optimal solutions.
• Maintain comprehensive knowledge of company products.
• Convert rental inquiries into confirmed orders to meet revenue goals.
• Exploit all sales opportunities to their fullest potential.
• Record and manage customer data accurately.
• Develop and maintain positive relationships internally and with suppliers.
• Efficiently allocate work to employees and manage fleet utilization within the depot.
• Support overall business objectives while adhering to company standards.
• Handle customer inquiries promptly and professionally.
• Monitor and control operational expenses.
• Ensure all administrative duties and records are precise and current.
• Adhere to legislative requirements as well as internal health, safety, and environmental policies.
• Work flexibly, including handling out-of-hours calls as required.

Candidate Profile

Education and Experience:

• Minimum GCSE Grade C (or equivalent) in Maths and English.
• Previous experience in equipment rental is advantageous.
• Strong telephone communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM systems such as Salesforce.

Skills and Abilities:

• Effective customer service and telephone communication.
• Strong negotiation skills with commercial awareness.
• Exceptional verbal communication abilities.
• Good organizational skills and time management.
• Capability in managing conflicts.
• Influencing others positively.
• Problem-solving aptitude.

Employee Benefits

• Retention bonus paid twice yearly.
• 24 days annual leave, increasing by one day after 2 and 5 years of service, and every subsequent 5 years.
• Option to purchase up to 5 additional holiday days annually via salary sacrifice.
• Group life insurance coverage of three times basic salary.
• Contributory pension scheme with 4% employer and 5% employee contributions.
• Online portal for accessing payslips, booking leave, and managing personal information.
• Access to the Ainscough Advantage (People Value) benefits program.
• Opportunities to participate in triannual staff forums for feedback and engagement.