Helpdesk/Desktop Support Technician
Frankfurt, Hessen, Germany (Hybrid) · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- Hybrid
- Resume
- Required to apply
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Job description
Role Overview
This position is based in Frankfurt, Germany, requiring physical presence onsite for two days each week. The Helpdesk/Desktop Support Technician will handle support duties focused on various hardware and software platforms.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support across desktops, laptops, mobile devices including both iOS and Android, and printers.
- Manage incident tickets throughout their lifecycle while ensuring compliance with ITIL guidelines and meeting Service Level Agreements (SLAs).
- Provide expertise in Microsoft Office Suite, Exchange/Outlook, as well as proprietary in-house applications on both Windows and macOS environments.
Skills
Tools & software
Microsoft Exchange
required