Helpdesk Technical Support Specialist
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Greenberg Traurig (GT), a prominent global law firm operating across 15 countries, invites applications for the role of Helpdesk Support Specialist at its Riyadh Regional Headquarters. This position offers competitive pay and benefits, coupled with a chance to work within a collaborative and innovative setting. The candidate will be part of the Technology Team and expected to work on-site in Riyadh.
Role Summary
This position is responsible for supporting attorneys and professional staff in a 24/7 phone-based call center. It functions under the direct supervision of the Helpdesk Supervisor. Candidates must be professional, adaptable to change, and motivated to contribute to organizational efficiency through superior customer service and problem resolution skills.
Key Responsibilities
- Provide resolution for complex technical problems immediately during initial contact.
- Apply excellent customer service skills to assist a demanding clientele effectively.
- Support other departmental activities and undertake additional assigned responsibilities.
- Maintain flexibility to work overtime when required.
Work Schedule
- Available shifts: 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM Riyadh time.
Required Qualifications and Skills
- Demonstrate outstanding customer service with the ability to explain technical topics in simple, non-technical language.
- High productivity with capability to manage multiple priorities and meet productivity targets.
- Adaptability to a rapidly changing work environment.
- Strong analytical and problem-solving competencies.
- Capability to perform well under pressure and adhere to deadlines.
- Fluency in both written and spoken English and Arabic.
Education and Experience
- At least 3 years of technical support experience in a law firm environment, or 7+ years in a professional services technical support role.
- Microsoft Office Specialist certification in MS Word and other related certifications are highly favorable.
- A+ and Network+ certifications are considered a strong advantage.
- Experience with IT ticketing systems and documenting service interactions.
Technical Proficiency
Candidates should possess proficiency in Windows OS and Microsoft Office Suite, particularly Word, Excel, and Outlook.
Industry
Legal Services