Healthcare Supervisor

About InisCare and Role Overview

InisCare is dedicated to ensuring that satisfied caregivers foster excellent home care experiences for customers. Our approach hinges on leading a team of skilled and empathetic individuals who empower caregivers to provide compassionate, dependable, and person-centered care enabling clients to enjoy active, fulfilling lives.

The Healthcare Supervisor role is a full-time, onsite position in Dún Laoghaire, reporting directly to the Branch Manager. The incumbent is responsible for overseeing the delivery of high-standard care, managing care assistants, ensuring compliance with healthcare standards, and enhancing overall customer outcomes.

Core Responsibilities

• Conduct regular supervision visits and perform risk assessments related to client care.
• Oversee onboarding of new customers including creation of detailed Care Plans and risk evaluations.
• Guide onboarding, training, and assessment processes for new healthcare assistants.
• Continuously evaluate and monitor quality of care services provided to clients.
• Collaborate with the Care Manager to prepare, review, and update care plans.
• Respond promptly to issues and facilitate their resolution efficiently.
• Foster a cooperative, conflict-free working environment and proactively address conflicts.
• Assist the Care Coordinator with staff holiday scheduling while ensuring service levels are maintained.
• Develop trustworthy and honest relationships with customers.
• Perform other delegated duties including hands-on healthcare assistant tasks.
  
• Ensure timely completion of incident reports and maintain updated Carer Competency Assessments.
• Report all daily complaints to the Branch Manager; provide a full summary if personally managed.
• Conduct quarterly client reviews to assess service quality.
• Mentor and guide healthcare assistants effectively.
• Provide support during on-call hours, including out-of-hours assistance.
• Ensure that dignity, privacy, and independence of customers are always respected during care delivery.

Required Qualifications and Skills

• Possession of QQI Level 5 and Level 6 Healthcare Awards or equivalency.
• Clean full driving license and access to a personal vehicle.
• Competence in basic patient care actions such as bathing, dressing, feeding, and mobility assistance.
• Excellent verbal and written communication skills, and active listening abilities.
• Ability to follow healthcare protocols and instructions accurately.
• Providing meaningful companionship and emotional support to clients.
• Knowledge of healthcare equipment and devices.
• Strong time management and prioritization skills.
• Fluent English language proficiency.
• Advanced computer literacy including Microsoft Office suite.

Competencies

• Demonstrated empathy and compassion towards patients.
• Capability to respond effectively to emotional needs.
• Teamwork within multidisciplinary healthcare groups.
• Promotion of positive and helpful colleague interactions.
• Adaptability to varied and changing care environments.
• Keen attention to detail when observing and reporting conditions.
• Physical stamina necessary for demanding healthcare tasks.
• Reliability, punctuality, and professional presentation.
• Adherence to ethical standards and confidentiality requirements.
• Strong problem-solving and critical thinking skills.

Experience

Applicants should bring considerable, reputable experience within healthcare settings.

Compensation and Benefits

• Annual salary of 38,128 Euros.
• Mileage reimbursement of 0.44 Euros per km or access to a company vehicle.
• Incentive program offering €150 for each successful referral.
• Career progression and professional growth pathways provided.
• Ongoing training and development opportunities, including additional QQI level courses and CPR certification.
• Supportive work culture dedicated to employee well-being.
• Chance to make a profound positive impact on customers' lives.

Working Hours

• Typically working 3 to 4 days per week.
• Shifts last 12 hours, totaling 84 hours every fortnight.
• Work scheduled every second weekend.
• Shift availability required from 8 am to 8 pm with one hour break daily.

Equal Employment Opportunity

InisCare is committed to diversity, inclusion, and equity in the workplace. No discrimination is tolerated based on gender, age, ethnicity, disability, sexual orientation, marital or family status, or other protected categories. All employment decisions focus purely on merit and abilities, fostering a respectful and harassment-free environment.