Head Waiter/Waitress

Position Overview

Join Westin Hotels & Resorts as a Head Waiter/Waitress, playing a pivotal role in ensuring seamless teamwork, superior guest service, and efficient operation of dining areas at the Dubai Marina location.

Key Duties and Responsibilities

• Lead and coordinate staff efforts to deliver exceptional service and meet guest needs effectively.
• Conduct regular checks on staff grooming and attire, taking corrective action where necessary.
• Handle opening and closing tasks including setting up supplies, cleaning equipment, and securing premises.
• Maintain the organization and cleanliness of storage areas, applying FIFO inventory methods.
• Carry out scheduled inventories and manage stock replenishments promptly.
• Oversee dining room operations to optimize seating availability, guest safety, and comfort.
• Initiate work orders for maintenance repairs as needed.
• Support management in key HR functions such as hiring, training, scheduling, evaluating, coaching, disciplining, and motivating employees.
• Serve as a role model and the initial point of contact for Fair Treatment/Open Door Policy concerns.
• Adhere to and enforce all company safety and security protocols; report incidents and unsafe conditions, and complete safety training and certifications.
• Ensure professional appearance and confidentiality of proprietary information while protecting company assets.
• Welcome guests warmly, anticipate and respond to their service needs, assist disabled guests, and express genuine appreciation.
• Communicate clearly and professionally with team members and guests alike.
• Foster positive workplace relationships, support team goals, and address employee concerns with care.
• Ensure compliance with quality standards and actively seek ways to improve organizational efficiency, productivity, quality, safety, and reduce costs.
• Perform physical tasks involving standing, sitting, walking for long periods, lifting objects up to 50 pounds, fine motor coordination, maneuvering in confined spaces, and moving up/down stairs and ramps.
• Execute additional reasonable duties as assigned by supervisors.

Requirements and Qualifications

• Possess a high school diploma or a G.E.D. equivalent.
• Have a minimum of two years' prior experience in related roles within food and beverage service.
• Demonstrate supervisory experience for at least one year.
• Hold no specific license or certification as a requirement.

Additional Information

Work schedule is full-time, and employment is onsite at the Dubai Marina location in Dubai, UAE. This role is categorized under non-management positions.

Westin Hotels & Resorts embraces equal opportunity employment, prioritizing diversity and inclusion regardless of disability, veteran status, or other protected bases.

The Westin brand is dedicated to promoting guest wellbeing and expects associates to embody active and positive wellness practices both on and off the job, aligning with the brand’s mission to be the leader in wellness hospitality.