Head of User Experience

Role Overview

At Pixum, we view UX not merely as an appealing interface but as a strategic driver for delivering outstanding product experiences, customer satisfaction, and business success. As the Head of User Experience, you will strengthen user-centricity throughout the organization, prioritize customer-centric opportunities on our roadmap, and lead a motivated and talented UX/UI team towards growth and excellence. Your strategic influence will extend to the executive level, playing a key role in defining company-wide priorities and product development, building on a solid foundation where user research is an integral part of the process.

Key Responsibilities

• Lead and inspire the UX team with clarity and empathy, setting clear objectives and empowering team members to reach their potential.
• Collaborate with Product Owners to create a unified UX and product design strategy aligned with overall product development and corporate goals.
• Embed user perspectives deeply into product development, fostering user-centered thinking across teams and departments.
• Measure the impact of UX initiatives via KPIs such as NPS, CSAT, Trustscores, and external review platforms, and initiate targeted improvements accordingly.
• Work closely with product management, development, customer service, marketing, and other stakeholders to harmonize differing views and successfully bring projects to completion.
• Implement effective UX methodologies and promote innovative approaches that continuously enhance our product experiences, evaluating trends and technologies for their value and integrating them thoughtfully.

Candidate Profile

• Extensive experience leading UX or product design teams, utilizing coaching, goal setting, and performance management to develop employees.
• Proven ability to align and persuade various stakeholders even amid conflicting interests, demonstrating tangible success in advancing UX initiatives that positively impact business results.
• A passionate UX professional with solid skills in UX and product design, comprehensive digital product development experience, and a keen sense for design aesthetics combined with psychological insight.
• Deep commitment to user-centered design principles as foundational to building successful digital products.
• Dedication not only to customer success but also to supporting your team and the broader company objectives.
• Fluent communication skills in both German and English; experience in e-commerce is advantageous but not mandatory.

Benefits and Culture

• A welcoming seven-member team eager to collaborate with you.
• Work-life balance supported by 30 days of vacation and the option to work remotely two days per week.
• Comprehensive onboarding including a dedicated onboarding week, mentorship program, and structured induction and probation guides.
• Inclusive culture encouraging employees to contribute ideas, pitch projects, and help shape Pixum’s future.
• Access to internal training, a digital learning platform, and diverse educational opportunities within the corporate group.
• Mobility benefits including subsidies for the Germany public transport ticket, shared parking systems, and personalized bike leasing programs.
• Focus on AI innovations to generate value for customers, teams, and the company, with annual AI and Innovation Days.
• High-quality coffee equipment, daily complimentary breakfast, a subsidized cafeteria, pizza oven, and more plus lunch meal subsidies.
• Health initiatives including physiotherapy massages during the holiday season, employee assistance programs, sports company events, and support for Urban Sports memberships.
• Entertainment options such as table football, PlayStation 5, and Nintendo Switch available onsite.
• Family support including an on-site parent-child room for childcare emergency, five paid child sick days, and additional flexibility for new parents.
• Additional perks like corporate discounts, stock programs, partnerships with local cultural institutions, and accessible photo printer stations at the office.

Equal Opportunity

Pixum values diversity and inclusion regardless of gender, origin, religion, age, sexual orientation, or disability. We believe diversity fosters innovation and welcome applications from all qualified candidates.