Head of Solutions Engineering, EMEA

Role Overview

We are looking for a Head of Solutions Engineering to spearhead and expand our technical pre-sales operations across the EMEA region. This individual will shape the entire customer journey, from initial discovery to pilot testing, deployment, and full production success.

Key Responsibilities

• Collaborate closely with the Sales and regional leadership teams to develop and execute technical strategies for complex sales opportunities.
• Design and implement standardized pre-sales procedures, tools, and playbooks to enhance customer success and accelerate deal closures.
• Recruit, mentor, and grow a high-caliber Solutions Engineering team distributed throughout EMEA.
• Oversee technical discovery, demonstrations, and proof-of-concept phases ensuring pilots convert successfully into production implementations.
• Represent the company's platform and technology capabilities to executive-level and technical stakeholders as well as partners.
• Work in partnership with Product and Engineering teams to channel customer feedback into product roadmaps and feature development.
• Establish and deliver regional enablement initiatives to maintain consistent technical proficiency across teams.
• Monitor and drive key performance indicators such as pilot-to-production conversion rates, team efficiency, revenue impact, and customer adoption metrics.
• Foster a culture of curiosity, innovation, and accountability focused on deep AI knowledge and execution excellence in go-to-market strategies.
• Act as a regional thought leader by representing the company at industry conferences, executive briefings, and ecosystem forums.

Candidate Profile

• Over 10 years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting, including at least 4 years in leadership roles.
• Proven track record of building and scaling technical pre-sales or customer engineering teams across multiple markets.
• Strong expertise in cloud architecture, enterprise infrastructure, and API-centric products.
• Practical hands-on technical skills, including prototype development and team guidance.
• Knowledge of AI/ML technologies, data platform ecosystems, and modern practices for model deployment.
• Ability to communicate effectively with both technical and business leadership, demonstrating executive presence.
• Excellent collaboration skills to align Sales, Product, and Services functions toward unified business outcomes.
• A commercial and strategic mindset capable of connecting technology efforts to business goals and regional market strategies.
• Experience working in diverse, dynamic, and fast-paced markets, managing ambiguity and driving impactful results.
• Willingness to travel frequently across EMEA to support customers and team members.

Preferred Qualifications

• Background in AI infrastructure, machine learning operations, or applied data science.
• Experience engaging with enterprise, government, and startup sectors.
• Strong understanding of regional regulations regarding AI, data privacy, and compliance.
• Prior success launching new markets or scaling teams amid rapid growth.
• History of developing enablement content, demonstrations, and go-to-market playbooks targeted at technical teams.

Additional Information

Note that candidates must observe a 90-day waiting period before reapplying for the same position to ensure a fair and comprehensive evaluation process.

About the Company

Our organization is committed to advancing dependable AI systems critical for major decision-making worldwide. We support leading enterprises and government entities by providing superior quality data and comprehensive technologies to build, deploy, and manage AI solutions with significant real-world impact. Our clients include prestigious organizations across diverse sectors.

Diversity and Inclusion

We maintain an inclusive and equal opportunity workplace. Recruitment decisions are made irrespective of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital or disability status, gender identity, or veteran status. Reasonable accommodations are provided for applicants with disabilities to ensure access to recruitment and selection processes.

Compliance and Privacy

We comply with labor department transparency regulations and commit to safeguarding applicants' personal information, collecting only necessary data to manage applications and communicate relevant opportunities. Further privacy details are available in our policy documentation.