- Experience
- 12+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Grab and Our Workplace
Grab is Southeast Asia's top superapp, delivering everything from food and groceries to financial services and transportation. Powered by advanced technology and AI, we aim to empower the region economically with dedication and integrity.
Role Overview
The Singapore Operations team champions Grab's commercial growth in the highly competitive city-state market. The Merchant Acquisition division fuels this growth by bringing onboard businesses across GrabFood, GrabMart, GrabFin, and Omnicommerce, plus driving strategic investment into GrabAds. This ensures Grab stays the premier commerce platform, collaborating with both iconic and emerging brands.
As the Head of Merchant Acquisition, you will lead strategic efforts to expand our merchant base and drive commercial success. This senior leadership position requires crafting and executing sales strategies, building a high-performing team, optimizing pipeline and forecasts, and managing complex negotiations with key merchants.
Key Responsibilities
- Design and implement a comprehensive, long-term merchant acquisition strategy across multiple business verticals.
- Craft targeted go-to-market plans tailored to different channels, combining ambition with pragmatic execution.
- Expand GrabAds by creating sales initiatives for external brands, segmenting markets, and partnering with marketing agencies to elevate the platform.
- Lead and nurture a team of Sales Managers fostering a culture of high performance, accountability, and consultative sales.
- Enhance sales capabilities through structured development programs and close collaboration with sales leadership.
- Maintain strict forecasting and pipeline discipline, ensuring accuracy, healthy deal flow, and timely adjustments based on market feedback.
- Align closely with cross-functional teams including Business Units, Marketing, Operations, and Finance to unify efforts around core commercial objectives.
- Drive end-to-end merchant partnerships, ensuring smooth deal closures, partner satisfaction, and long-term retention.
Required Skills and Experience
- A minimum of 12 years advancing in sales roles, with at least 5 years in senior leadership positions, demonstrating success in building and guiding dynamic commercial teams.
- Experienced in managing diverse sales teams, multiple customer segments, products, and channels.
- Proficient in strategizing and implementing sales and go-to-market plans.
- Strong mentorship skills with a track record developing sales managers and leadership talent.
- Adept at leading complex merchant negotiations and fostering strategic enterprise relationships.
- Analytical mindset with the ability to leverage data for decision-making and performance enhancement.
Additional Information: Life at Grab
- Comprehensive benefits including Term Life and Medical Insurance.
- Flexible benefits with GrabFlex tailored to individual needs.
- Leave policies supporting life milestones such as parental and birthday leave, plus community volunteering.
- Access to confidential wellness support through the Grabber Assistance Programme.
- Flexible work arrangements to help balance professional and personal commitments.
Our Commitment
We are devoted to nurturing an inclusive and fair workplace where every employee can thrive. We are an equal opportunity employer valuing diversity in all forms, and we assess all candidates on merit without bias.