Guest Services Executive
Dammam, Eastern Province, Saudi Arabia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Eligibility
- This vacancy is exclusively open to Saudi nationals.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
As a Guest Services Executive at Hilton, you will play a vital role in creating warm and welcoming experiences for our guests. You will manage seamless check-in and check-out procedures while ensuring guests feel valued and well-supported throughout their stay.
Key Responsibilities
- Greet guests warmly upon arrival, verify their details, assign rooms, issue keys, and provide welcome information or bell service as needed.
- Handle the check-out process efficiently by verifying charges, processing payments, issuing receipts, and accurately using the point-of-sale system.
- Offer detailed information about hotel facilities, room types, pricing, promotions, and local attractions to assist guests.
- Suggest hotel amenities and services through effective up-selling techniques to enhance guest satisfaction and increase revenue.
- Respond promptly and thoughtfully to guest requests, resolve concerns effectively, and manage communications professionally.
Who Can Apply
This position is exclusively open to Saudi nationals.
Values and Qualities Hilton Looks For
- A passion for hospitality and creating memorable guest experiences.
- Integrity and commitment to doing the right thing.
- Leadership potential and the ability to inspire others.
- Teamwork to achieve collective success.
- Ownership and accountability in every task.
- Urgency and discipline to make every moment impactful.
About Hilton
Hilton is a global hospitality leader, welcoming over 3 billion guests worldwide. Our award-winning workplace culture emphasizes exceptional experiences for guests and supportive environments for our team members. Recognized repeatedly on Fortune's and Great Place to Work's World's Best Workplaces lists, we are dedicated to fostering a great career journey.
Benefits
- Enjoy deeply discounted travel with up to 110 nights at Hilton hotels worldwide through the Go Hilton travel program.
- Paid parental leave available for eligible team members, including partners and adoptive parents.
- Access to Crisis Concierge services providing both practical support and emotional care during difficult times.
- Comprehensive mental health resources including free counseling and support via the Employee Assistance Program (EAP) in many locations.
- Note: Benefits may vary by location and are subject to specific program terms and conditions.
Industry
Hospitality