Guest Services Associate - Driver

Overview

The Guest Services Associate - Driver is responsible for safely transporting associates between the Amaala Staff Village and Heart of House (HOH) areas, with additional routes as scheduled. The role ensures reliable and timely service, maintains high vehicle cleanliness standards, supports leisure trips, and contributes to a comfortable travel experience aligning with Rosewood AMAALA's hospitality standards.

Key Responsibilities

• Transport associates safely between designated locations strictly following approved schedules.
• Operate assigned vehicles adhering to traffic laws, safety regulations, and company driving standards.
• Maintain awareness of road, weather, and hazard conditions to ensure safety.
• Assist associates with boarding, disembarking, and any luggage or special needs.
• Stick to daily transport schedules, ensuring punctuality for all journeys.
• Work closely with the Transport Supervisor to adapt timing during peak periods and special events.
• Stay informed about route timings, peak traffic patterns, and alternative routes.
• Assist with planning and driving weekly leisure outings such as shopping, beach visits, and community trips.
• Ensure the vehicle is cleaned thoroughly inside and out every day to meet company standards.
• Regularly sanitize frequently touched surfaces following hygiene protocols.
• Perform pre- and post-trip vehicle inspections including checks on tires, fuel, air conditioning, lights, brakes, wipers, and mirrors.
• Report any maintenance or safety concerns immediately to the Transport Supervisor.
• Follow all safety protocols including seat belt use and internal policies.
• Ensure vehicles are equipped with essential safety gear like fire extinguishers, first aid kits, and emergency tools.
• Assist in evacuations during emergencies safely and promptly.
• Maintain valid Saudi driving licenses and necessary permits relevant to vehicle category.
• Deliver courteous, respectful, and professional service embodying Rosewood’s Relationship Hospitality principles.
• Provide transport support for staff events, onboarding sessions, major movements, and large group arrivals.

Occupational Safety & Health Responsibilities

• Ensure personal health and safety as well as that of others affected by their actions.
• Comply with OSHMS policies, procedures, and work instructions.
• Immediately report hazards, unsafe conditions, or accidents to supervisors or the Health & Safety Manager.
• Report all occupational safety and health incidents, near misses, and work-related injuries.
• Use safety equipment and PPE correctly and avoid misuse.
• Participate actively in safety planning and training sessions, including inductions and refreshers.

Qualifications

• Possession of a valid Saudi driving license suitable for buses or light vehicles.
• At least 2 to 3 years of driving experience, preferably with hospitality, staff transport, or corporate shuttle operations.
• Thorough knowledge of traffic regulations and local roads in the Amaala and Red Sea area.
• Strong communication and interpersonal skills.
• Ability to remain calm and responsible under pressure.
• Commitment to maintaining cleanliness, safety, and punctual service delivery.