Guest Services Agent

About the Role

Join Mandarin Oriental, Doha as a Guest Services Agent in our Front Office team. This role requires a commitment to delivering exceptional service while embodying integrity, respect, and a growth mindset. Mandarin Oriental is a globally recognized luxury hotel group known for its outstanding properties blending Asian heritage with contemporary luxury. Our Doha property offers a sophisticated urban retreat in Msheireb Downtown, close to cultural and business hubs.

Key Responsibilities

• Warmly welcome guests, assist with check-in procedures, and accompany them to their rooms promptly.
• Recognize and address special guest preferences recorded in their profiles to personalize service.
• Manage cash handling processes according to the hotel's Controller’s Policy, including verification of cash drawer amounts at shift start and end.
• Provide attentive and courteous assistance to guests throughout their visits, promptly responding to their requests during check-in, check-out, and stay.
• Coordinate guest service fulfillment with teams such as Concierge, Housekeeping, PBX, Reservations, and Room Service.
• Prepare and deliver financial documents including cash out slips, adjustment vouchers, paid-out vouchers, and bank count reports.
• Communicate effectively with Night Duty Manager and Accounting Department to ensure smooth operations.
• Acquire and maintain thorough knowledge of hotel outlets and products to better serve guests.

Candidate Profile

• Friendly, enthusiastic, sociable, and genuinely engaging personality.
• Highly organized with a passion for delivering excellent guest experiences.
• At least 1 year of experience in Front Office roles and minimum 2 years working within a 5-star hotel environment.
• Prior experience in the Middle East hospitality market is considered advantageous.
• Proficient in Microsoft Office applications and Hotel Management Systems (HMS).

Employee Benefits

• Personalized learning and development programs to support your ongoing career growth.
• MOstay program providing complimentary and discounted stays for employees and their families at Mandarin Oriental locations worldwide.
• Comprehensive health and wellness initiatives to promote work-life balance.
• Retirement plans tailored to length of service and role.
• Competitive salary and benefits package.
• Transportation and housing accommodations provided.
• Relocation assistance and vacation ticket benefits.