Guest Service Agent

About the Role

Times Inn, a modern hospitality brand in Abu Dhabi, UAE, operates as a 4-star hotel catering to corporate and family travelers by blending comfort, quality, thoughtful design, and genuine service. We seek a professional and approachable Guest Service Agent who will serve as the initial point of contact for guests, ensuring a warm and efficient experience throughout their visit.

Key Responsibilities

• Greet guests and efficiently manage check-in and check-out processes.
• Respond to guest inquiries, requests, and complaints with professionalism.
• Handle payment processing and maintain precise billing documentation.
• Provide comprehensive information on hotel facilities, services, and local points of interest.
• Collaborate with Housekeeping and other hotel departments to fulfill guest requirements.
• Keep the front desk area tidy and well-arranged.
• Assist with reservations and telephone operator duties as necessary.

Who Should Apply?

• Applicants with 1 to 2 years experience in guest-facing roles within hospitality.
• Strong communication and interpersonal abilities.
• Proficiency in English, both written and spoken; Arabic language skills considered a plus.
• Knowledge of hotel Property Management Systems (PMS) is advantageous.
• Willingness to work flexible shifts, including weekends and holidays.

Benefits

• Opportunities for career advancement within a growing hospitality organization.
• A supportive and professional work environment.