Guest Relations Officer
WESTWALK MANAGEMENT COMPANY LIMITED
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 8 hours ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Company
Westwalk Management Company Limited operates under the Al Wessil Group in Doha, Qatar, specializing in reliable administrative and management support for public sector entities such as apartments, restaurants, and RITAJI Hotel. The organization emphasizes a professional culture that values accountability, high service quality, and compliance with standards and regulations. Joining Westwalk provides an opportunity to contribute to effective public service delivery while advancing one's career within a structured and standards-oriented environment.
Role Overview
The Guest Relations Officer position is a full-time, on-site role located in Doha. This role involves greeting visitors, managing inquiries, and providing comprehensive information on services, available facilities, and procedures. Key daily responsibilities include running the reception desk, handling phone and email communications, organizing appointments, and ensuring all guests are assisted promptly and courteously. The officer also addresses any guest concerns, keeps accurate visitor records, and collaborates closely with internal departments to ensure smooth operational flow. Maintaining exceptional customer service standards and professionally representing the company are essential aspects of this role.
Required Qualifications and Skills
- Capability to manage guest relations effectively, ensuring a high level of customer satisfaction
- Strong customer service aptitude with a polite and solution-focused approach
- Proficient verbal and written communication skills in a professional context
- Experience in receptionist functions such as front desk operation and visitor log management
- Prior experience in direct guest or customer service roles, ideally within government, hospitality, or corporate sectors
- Professional demeanor, punctuality, and reliability
- Strong organizational and time management abilities with meticulous attention to detail
- Familiarity with basic office software and telephone systems; knowledge of multiple languages is advantageous
- Capability to work on-site in Doha and collaborate well with diverse teams