Guest Relation Executive

About the Role

We seek a polished and courteous Guest Relation Executive to deliver a welcoming and premium in-store experience at our luxury jewellery and fashion retail outlet located in Kadugodi, Bengaluru. This full-time position suits candidates with 1 to 3 years of relevant experience, although freshers with outstanding communication abilities may apply.

Key Responsibilities

• Greet customers warmly and professionally upon arrival to create an exceptional first impression.
• Exude excellent grooming, confident body language, and refined etiquette to enhance customer engagement.
• Identify basic customer needs and connect them effectively with appropriate sales staff or departments.
• Manage and minimize customer wait times by liaising with the sales team for smooth service delivery.
• Offer refreshments where applicable and ensure overall customer comfort throughout their visit.
• Handle scheduling of customer appointments, manage walk-ins, and maintain visitor documentation as needed.
• Provide assistance with general inquiries, store information, and directions within the store.
• Work collaboratively with store management and sales personnel to assure a seamless customer journey.
• Receive customer feedback courteously, escalating complaints and special requests to relevant teams promptly.
• Maintain the entrance and reception areas in a clean, organized, and welcoming state.
• Adhere strictly to brand service standards, customer confidentiality policies, and store regulations.

Qualifications and Skills

• Excellent verbal communication and interpersonal skills in English and Hindi; additional languages considered an asset.
• Possession of a pleasant personality with a strong customer-first approach.
• Professional appearance with appropriate grooming and confident body language.
• Strong etiquette, patience, and ability to engage premium clients effectively.
• Adept at multitasking and thriving in a dynamic retail environment.
• Basic computer proficiency for appointment and visitor record management.
• Previous experience in luxury retail, hospitality, fashion, jewellery, or customer service preferred but not mandatory.

Performance Metrics

• Quality and warmth of customer greeting and first impressions.
• Customer satisfaction and feedback ratings.
• Efficiency in managing customer wait times and coordination with sales staff.
• Compliance with grooming and brand service standards.
• Accuracy in appointment scheduling and visitor management.

Working Days and Timings

Working schedule follows the store’s standard policy.