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Guest Relation Executive
Shri Poornima Entertainments Llp
Pune, Maharashtra, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Eligibility
- Open to candidates interested in customer service and guest interaction roles.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
Join PUNO, a premier indoor entertainment brand in India, as a Guest Relation Executive based in Pune. This role is vital in creating memorable experiences for guests by providing excellent service and ensuring their needs are met with professionalism.
Key Responsibilities
- Warmly welcome guests upon their arrival and offer ongoing assistance throughout their visit.
- Collect feedback from visitors to help improve service quality and guest satisfaction.
- Address and resolve guest concerns or issues promptly and effectively.
- Organize and support celebrations of special occasions such as birthdays and events.
- Manage VIP guests ensuring their exclusive needs are catered to with attention and care.
- Promote memberships and service packages to enhance customer engagement and loyalty.
- Maintain accurate and up-to-date guest databases to support seamless operations.
- Collaborate closely with operations teams to ensure a cohesive guest experience.
- Deliver outstanding customer service through clear and effective communication.
Eligibility
Candidates who are interested in customer interaction and hospitality can apply for this position.
Industry
EntertainmentHow they work
Communication
Problem Solving
Customer Focus