Guest Experience Expert (Front Desk Agent)
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 11 seconds ago
- Work mode
- In office
- Education
- High school diploma or GED
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
The Guest Experience Expert at St. Regis Hotels & Resorts is not just responsible for facilitating smooth check-in and check-out procedures, but for creating a distinctive and memorable stay for every guest. This role involves proactively delivering a variety of guest services, assisting throughout their visit, and making every transaction part of the overall experience. The position requires mobility across the workspace and a hands-on approach to tasks.
Key Responsibilities
- Manage operational needs and respond effectively to guest requests throughout their stay.
- Prepare and submit required reports accurately and timely.
- Share information about local highlights and attractions to enhance guest experience.
- Maintain professionalism in communications, appearance, and uniform at all times.
- Ensure workplace safety, comply with company policies, safeguard confidentiality, and protect company assets.
- Be physically active during work hours, including standing, sitting, walking for extended periods, and handling objects weighing up to 10 pounds without assistance.
Minimum Qualifications
- Education: High school diploma or GED equivalent.
- No prior related work or supervisory experience required.
- No specific licenses or certifications needed.
Company Commitment
Marriott International embraces equal opportunity employment, valuing diversity, and fostering an inclusive workplace where all associates' unique backgrounds and experiences are celebrated. The company strictly prohibits discrimination based on disability, veteran status, or any other legally protected status.
About St. Regis
Combining classic elegance with modern flair, St. Regis Hotels & Resorts operates over 50 luxury properties worldwide. The brand emphasizes bespoke, anticipatory service, delivered flawlessly by a dedicated team. Joining St. Regis means becoming part of Marriott International's portfolio and being supported to achieve your best work and personal development within a global team environment.
Minimum education
Higher Secondary (Class 12)