Guest Experience Associate
Infinity Lifestyle Management & Concierge ILMC
Dubai, United Arab Emirates · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 6 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Infinity Lifestyle Management & Concierge seeks an experienced hospitality professional specializing in Guest Experience, Guest Relations, Concierge, or Front Office within a luxury hotel environment. This role is centered on providing a tailored and exceptional client experience by managing requests from initiation to completion.
Key Responsibilities
- Oversee the complete client journey from pre-arrival preparations to ongoing service and post-service follow-up.
- Proactively anticipate client requirements while maintaining detailed records of preferences, requests, and critical service information.
- Coordinate concierge services such as dining arrangements, transportation, travel plans, lifestyle amenities, and interactions with external vendors.
- Take full responsibility for outstanding requests, ensuring their timely and accurate delivery within agreed deadlines.
- Engage in proactive follow-ups with clients, suppliers, and internal teams without awaiting managerial prompts.
- Keep detailed and accurate logs of client interactions and open service requests.
- Provide support and mentorship to concierge and front-of-house personnel, upholding luxury hospitality service standards.
- Professionally manage complaints and conduct service recovery as necessary.
Professional Profile
- Experience in Guest Experience, Guest Relations, Concierge, or Front Office roles within 5-star or luxury hotel settings.
- Thorough knowledge of personalized guest journeys and luxury service protocols.
- Fluent in written and spoken English with superior communication skills.
- Highly organized with meticulous attention to detail and ability to follow through on tasks.
- Confidence in handling VIP and high-net-worth clientele and sensitive information discreetly.
- Ability to manage multiple concurrent service requests efficiently.
Preferred Qualifications
Previous employment or experience in travel agencies, tour operations, hotel reservations, airline or travel booking services, or destination management companies is highly beneficial.
Additional Information
This position is a full-time, on-site role based in Dubai, United Arab Emirates.
Industry
Hospitality