Guest Ambassador - Westfield Riyadh

About the Company

Cenomi Centers operates leading shopping and lifestyle destinations in Saudi Arabia, dedicated to creating warm and memorable experiences for every visitor.

Role Overview

The Guest Ambassador serves as an essential point of contact within Cenomi Centers' malls, ensuring an exceptional and guest-focused environment. The role involves greeting visitors, addressing inquiries, resolving concerns, and facilitating a pleasant shopping experience.

Primary Responsibilities

• Warmly greet guests and offer professional assistance throughout their visit.
• Efficiently address visitor questions, issues, and special requests.
• Provide detailed information about mall amenities, tenant stores, services, and current events or promotions.
• Identify and act upon opportunities to enhance guest support proactively.
• Assist in promoting guest engagement programs and in-mall promotional activities.
• Collaborate with Mall Operations and various teams to ensure seamless guest experiences.
• Keep up-to-date with mall service offerings, facilities, and store details.
• Maintain high service quality standards while working various shifts, including weekends and public holidays.

Required Qualifications

• Diploma or Bachelor's degree in Hospitality, Business, Tourism, or related disciplines preferred.
• Experience in guest services, hospitality, luxury retail, airline services, concierge, VIP services, or guest relations is advantageous.

Essential Skills

• Fluency in Arabic and English with excellent communication abilities.
• Strong interpersonal skills and commitment to outstanding guest service.
• Effective problem-solving capabilities for diverse visitor situations.
• Professional demeanor, confidence, and a friendly disposition.
• Ability to adapt and remain proactive in dynamic, fast-paced environments.
• Effective teamwork and coordination skills.