Grocery Department Manager - Cork

About the Company

We are Ireland's leading retailer specializing in fashion, homewares, and food, operating 134 stores across Ireland, Northern Ireland, Spain, and a growing online platform. Our mission is to consistently offer high-quality products at competitive prices while continuously expanding our product lines.

Role Overview

We invite applications for the position of Grocery Department Manager at one of our stores located in the Cork area. This role entails full responsibility for the grocery department, focusing on delivering exceptional customer service and adherence to operational standards to maximize sales and profitability while controlling costs.

Key Responsibilities

• Achieve the department's budgeted KPIs and manage forecasts accordingly.
• Uphold the company's operational principles and customer service standards.
• Lead and motivate the team to fulfill the brand’s business strategies.
• Ensure compliance with all safety, legal, and trading policies.
• Maximize sales by analyzing sales data, understanding trading patterns, and anticipating customer needs.
• Collaborate with senior management to maintain stock accuracy and adequate product assortment to drive sales.
• Exemplify excellent customer service, ensuring the delivery of the "Dunnes Stores Experience".
• Monitor departmental costs weekly and address any discrepancies.
• Seek innovative ideas both internally and externally to improve department performance.
• Establish and maintain department brand standards with regular quality checks within operational guidelines.
• Ensure department compliance with store layouts and product adjacencies.
• Train team members in alignment with the brand's training initiatives.
• Coach staff to be enthusiastic and knowledgeable about sales, stock control, merchandising, pricing, ticketing, inventory management, hygiene, and most importantly, customer service.
• Implement all process and business changes timely and as specified by business requirements.
• Report operational issues, customer service developments, and team performance feedback to senior managers.

Candidate Profile

• Strong communication, leadership, and coaching capabilities.
• Customer-centric approach to service delivery.
• Excellent organizational and time management skills.
• Commercial awareness and relevant product knowledge.
• Proficient problem solving and effective decision-making skills.
• Experience and skills in merchandising.
• Proven people management talent.
• Competent IT skills.
• Prior department or team leadership experience in a fast-paced retail or customer service environment is advantageous but not mandatory.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all qualified applicants.