Global Operation Back Office Agent (UAE Based)

About MICO WORLD MENA

MICO WORLD MENA is a division of MICO WORLD, a globally recognized leader in open social platforms established in 2014. The company operates social applications including MICO, YoHo, TopTop, and Sugo, which facilitate user connections through chat, voice and video, live streaming, and gaming. With a user base surpassing 100 million across over 150 countries and regions, alongside more than 150,000 contracted anchors, MICO WORLD holds a strong position in regions such as the Middle East, Southeast Asia, South Asia, Europe, and the Americas. The focus lies in delivering engaging, high-quality social experiences while continuously improving localization and reinforcing its global brand presence. Employees join a dynamic, fast-paced international team devoted to innovation in social interactions.

Role Responsibilities

• Provide operational support for MICO WORLD’s social media platforms spanning several regions.
• Manage back-office workflows by verifying and updating data related to users and anchors.
• Ensure precise and prompt recording of operational activities.
• Assist customer-facing teams by addressing escalated issues efficiently.
• Collaborate with regional operations teams to maintain smooth processes.
• Handle documentation linked to sales, finance, and platform performance metrics.
• Monitor and analyze key performance indicators and generate operational reports.
• Contribute to process improvements aimed at service quality and operational efficiency.
• Maintain compliance with internal policies and applicable local regulations.
• Work collaboratively with cross-functional international teams in a remote setup.

Candidate Requirements

• Strong analytical capabilities for data analysis, reporting, and optimizing processes.
• Excellent communication skills for coordination across global teams and comprehensive documentation.
• Proficient customer service skills to manage inquiries, escalations, and support for users and anchors.
• Awareness of sales and finance operations to support revenue tracking and transactional processes.
• Educational background preferably including diploma or bachelor’s degree in Business, Operations, Finance, or related disciplines.
• Prior experience in back-office roles, online platforms, or social media sectors is advantageous.
• Exceptional organizational skills, attention to detail, and the capacity to work independently within multicultural and remote environments.
• Fluency in English is mandatory; additional proficiency in Arabic or other regional languages is beneficial.