German Customer Service Agent
Collins McNicholas Recruitment & HR Services Group
Longford, County Longford, Ireland · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Join a rapidly expanding B2B SaaS company specializing in cybersecurity and payment solutions. We are recruiting several German-speaking Customer Service Agents to join our growing Customer Operations team located in Longford. This multinational organization is establishing its EMEA headquarters here, offering thorough training, clear career advancement prospects, permanent contracts, and hybrid working options.
Key Responsibilities
- Serve as the main contact point for merchants requiring support with PCI compliance and platform functionalities.
- Handle inbound merchant inquiries professionally and promptly via phone, email, and live chat.
- Guide merchants through PCI compliance procedures, including Self-Assessment Questionnaires (SAQs), validation steps, and update communications.
- Convey compliance standards, timelines, and platform notifications in straightforward, non-technical terms.
- Support merchants with basic Approved Scanning Vendor (ASV) scan processes, including initiating scans and verifying their status.
- Assist in onboarding and everyday use of cybersecurity tools available on the company’s platform.
- Maintain detailed records of all customer interactions in the ticketing system and escalate concerns as appropriate.
- Collaborate closely with technical teams through established escalation and handoff protocols.
- Engage in quality assurance assessments, coaching activities, and continuous service improvement efforts.
Candidate Profile
- Proficient written and verbal English communication skills.
- Fluent, professional German language ability.
- Previous experience in customer-facing support, service, or operational roles within retail, hospitality, banking, or customer service sectors.
- Detail-conscious, dependable, and passionate about delivering excellent customer service.
What We Offer
- Defined career paths advancing to senior support, technical, customer success, or cybersecurity-focused positions.
- Extensive training encompassing PCI compliance, cyber risk management, and security tools.
- Opportunity to be part of an early-stage international growth journey.
- A cooperative and nurturing workplace with ample learning and development opportunities.
- Hybrid work arrangements and flexible working hours.