General Manager - Technical Services & Maintenance

About the Role

This position hires for a client in the technical services and maintenance sector. The role involves overseeing daily office and field operations, managing teams and workflows from inquiry through execution, and ensuring adherence to budget, timeliness, and quality standards.

Key Responsibilities

• Manage daily operational activities including coordination of technicians, engineers, subcontractors, suppliers, and materials scheduling.
• Supervise workflow processes from site visits and quotations to project execution, invoicing, and payment collection.
• Develop and implement practical Standard Operating Procedures (SOPs), checklists, reporting frameworks, and escalation protocols to enhance operational efficiency.
• Identify operational challenges and drive continuous improvements.
• Drive business growth by acquiring new project contracts and Annual Maintenance Contracts (AMCs).
• Establish and nurture relationships with property managers, facilities firms, hospitality venues, contractors, developers, and building owners.
• Engage in inbound lead handling and support outbound sales efforts via calls, messaging, emails, meetings, and referrals.
• Coordinate or conduct site visits to assess client needs accurately.
• Prepare, negotiate, and follow through on quotations, ensuring commercial viability and profitability.
• Focus on client retention and identify opportunities for renewals, referrals, and cross-selling.
• Review and monitor job costing, labor and material expenses, supplier pricing, margins, revenues, invoicing, and receivables.
• Negotiate with suppliers and subcontractors to optimize costs.
• Provide regular performance and financial forecasting reports to management.
• Set clear expectations and performance criteria for office and field teams, overseeing productivity, attendance, quality of service delivery, and customer feedback.
• Assist with recruitment, onboarding, training, and performance evaluations.
• Address client escalations and operational issues promptly while ensuring safe and professional conduct by technicians and contractors.
• Maintain accurate records in CRM, quotations, projects, suppliers, employees, and payment tracking systems.
• Monitor key performance indicators such as lead conversion rates, quotation turnaround, profitability, project completion, callbacks, customer satisfaction, and collections.
• Use performance data analytics to drive ongoing operational improvements.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations Management, Construction, MEP, or related disciplines is mandatory.
• A minimum of 5 years’ relevant experience in operational roles within facilities management, MEP, maintenance, contracting, fit-out, construction, or technical services.
• At least 2 years of leadership experience managing teams, operations, projects, or business units.
• Proficient in quotation preparation, costing, pricing strategy, procurement, invoicing, and payment collection management.
• Demonstrated capability in client relationship building, contract negotiation, and fostering business growth.
• Strong problem-solving skills and ability to handle multiple responsibilities concurrently.
• Experience using CRM software, spreadsheets, reporting tools, budgeting, and operational KPI monitoring.
• Must possess a valid UAE driving license and willingness to travel to client and project sites.
• Based in Dubai or ready to relocate immediately.
• Self-driven, commercially astute, highly organized, and capable of independent work.
• Excellent verbal and written communication skills in English.
• Provide proofs of previous achievements in operations, commercial success, or business development.

Preferred Qualifications and Skills

• Master’s degree or MBA is advantageous.
• Technical expertise in HVAC, electrical systems, plumbing, kitchen equipment, civil works, painting, or tiling services.
• Experience managing Annual Maintenance Contracts (AMCs).
• Prior exposure to UAE service or contracting sectors.
• Existing professional connections in facilities management, hospitality, property management, construction, or real estate industries.
• Language skills in Arabic, Hindi, Urdu, or Malayalam are beneficial.
• Familiarity with field service, accounting, inventory, or workflow management software platforms.

Benefits and Other Details

• Mutual probationary period of 3 months.
• Defined operational and commercial targets.
• Direct collaboration with top-tier company management.
• Competitive fixed monthly salary with performance-linked incentives.
• Company transportation or travel assistance for client/project meetings.
• Provision of UAE employment visa and medical insurance.
• On-site workplace located in Al Qusais Industrial Area, Dubai.