General Manager

Overview

TGI Fridays UK invites a General Manager to join their leadership team in Cardiff, Wales, as a champion of their welcoming American grill dining experience, emphasizing genuine food, vibrant ambiance, and a celebratory spirit. This role centers on delivering an exceptional "Showtime" guest experience through consistent American-style service across every shift and interaction.

Key Responsibilities

• Assume full ownership for restaurant operations including people management, guest experience, sales, profitability, operational standards, and health and safety protocols for both front and back of house.
• Maintain and uphold TGI Fridays' standards while driving store performance to achieve budget targets and foster growth using a strategic approach grounded in People First, Guest Obsession, and Operational Excellence.
• Lead by example and serve as a cultural ambassador, reinforcing the brand values among the team and guests.

Candidate Profile

• Demonstrated experience in a comparable management role with a consistent record of leadership and achievement.
• Proven ability to cultivate a guest-focused culture enhanced by hospitality and kitchen operations knowledge.
• Strong leadership credentials with success in guiding teams to meet and exceed goals.
• Advanced financial acumen to manage audits, due diligence, budgeting, labour control, and forecasting effectively.
• Sharp commercial insight to drive sales growth and deliver business outcomes.
• Excellent analytical and quick decision-making skills to address operational challenges promptly.
• Effective communication abilities to inspire team members and create delightful experiences for guests.
• Consistently showcase a vibrant and engaging personality to enrich guest interactions and team morale.

Company Values and Benefits

• Guaranteed 48-hour contract across a 7-day operational week.
• 30 days of annual paid holiday.
• Enhanced pension schemes and private medical insurance coverage.
• 50% discount on food for employees and up to five guests.
• Participation in reward programs, long service recognitions, leadership events, cultural celebrations, and global travel incentives.
• Opportunities for skill development to expedite career progression.
• Generous referral bonuses under the Refer a Friend program.
• Unlimited access to TRONC (tips).
• Family-friendly policies, including enhanced maternity and paternity pay benefits.
• Well-being and support services addressing daily life and significant personal needs.
• 24/7 helpline staffed by healthcare professionals including nurses, counselors, midwives, and pharmacists.
• Discounted gym memberships and availability of online fitness sessions.
• A welcoming environment that fosters new relationships and a sense of community.

Diversity and Inclusion

TGI Fridays celebrates individuality, authenticity, and diversity through initiatives such as the "Pridays" forum and broad inclusivity programs. The company actively supports LGBTQ+ rights, gender equity, and accessibility, encouraging team members to express their true selves during every shift as part of the inclusive Fridays family.