General Manager

About the Role

Serving as the General Manager, you will lead the overall operations of a McDonald's restaurant, ensuring high performance by managing day-to-day functions, developing and guiding the management team, and upholding McDonald's standards, systems, and expectations. You'll oversee key operational areas such as customer experience, staffing, training, safety, labor management, and profitability. This full-time salaried role requires a commitment of 45 to 50 hours weekly, covering some evenings, weekends, and holidays.

Key Responsibilities

• Lead all restaurant functions including customer satisfaction, compliance with food safety, and staff performance.
• Recruit, develop, and manage a competent leadership team consisting of assistant managers, shift leaders, and crew.
• Foster an inclusive, positive, and productive workplace culture.
• Ensure adherence to McDonald’s operational standards, procedures, and training programs.
• Review and analyze business metrics such as labor costs, sales performance, and controllables to implement improvement plans.
• Guarantee consistent delivery of high food quality and excellent guest services adhering to Gold Standard.
• Manage hiring, training, coaching, and disciplinary actions aligned with company policies.
• Oversee scheduling, inventory management, orders, and maintenance planning.
• Lead health inspections, McDonald’s evaluations such as EcoSure, and community engagement initiatives.
• Maintain clear and timely communication with Area Supervisors, ownership, and company leadership.

Qualifications

• Must be at least 18 years old.
• Possess strong communication and organizational capabilities.
• Proven experience leading teams and enforcing health and company policies.
• Reliable and accountable in managing restaurant operations and staff.
• Minimum two years of managerial experience within McDonald’s or a comparable quick service restaurant/hospitality environment.
• Excellent leadership and sound decision-making abilities.
• Ability to motivate and manage a diverse workforce in a fast-paced setting.
• Knowledge of labor control, food cost management, and operational performance metrics.
• Committed to achieving operational excellence and dependable in results delivery.
• Availability to work 45–50 hours weekly, including nights and weekends.

Workplace Violence Policy

• KTL Restaurants LLC and affiliated entities enforce a strict zero tolerance on workplace violence.
• Prohibited actions include physical violence or threats, verbal abuse, intimidation, possession of weapons on premises, and destruction of property.
• All incidents must be reported promptly, with violators subject to disciplinary actions up to termination and potential law enforcement involvement.

Safe, Respectful, and Inclusive Workplace Commitment

• Dedicated to maintaining a safe, respectful, and inclusive work environment for employees and customers.
• Discrimination, harassment, offensive conduct, and retaliation against complainants are strictly forbidden.
• Managers are expected to exemplify professional behavior and foster a positive team atmosphere consistently.

Equal Employment Opportunity

Employment decisions are based solely on qualifications, merit, and business needs. The employer prohibits discrimination based on race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, or any lawful protected category.

Franchisee Disclaimer

This position is with a independently owned franchise operated by KTL Restaurants LLC, responsible for employment-related matters including hiring and supervision. McDonald’s USA is not involved in the employment process or decisions.