General Manager

About the Role

An established international group in the Hospitality & Tourism sector is seeking a General Manager to oversee the operations of one of their properties located in the Dominican Republic. The ideal candidate is a strategic leader with a passion for hospitality, dedicated to delivering exceptional service, driving profitability, and continually enhancing guest experiences.

Key Responsibilities

• Lead and mentor multidisciplinary teams to achieve high performance standards.
• Ensure a remarkable experience for guests and clients at all times.
• Oversee daily operations maintaining strict adherence to quality standards.
• Develop and implement commercial strategies aimed at boosting occupancy rates, revenue, and profitability.
• Monitor operational, financial, and guest satisfaction KPIs regularly.
• Manage budgets and allocate resources efficiently within the property.
• Build and maintain strategic relationships with partners, suppliers, and stakeholders.
• Identify opportunities for growth and ongoing improvement initiatives.
• Ensure compliance with organizational policies, procedures, and standards.
• Effectively handle complex situations and make timely decisions to maintain operational continuity.

Candidate Profile

• Prior experience as a General Manager, Hotel Manager, Operations Manager, or equivalent senior role within the tourism industry.
• Proven leadership of high-performing teams.
• Strong expertise in operations, commercial management, revenue generation, and financial oversight.
• Experience with P&L management, budgeting, and KPI tracking.
• Familiarity with the Dominican Republic’s tourism market.
• Excellent leadership, negotiation, and decision-making skills.
• Result-oriented mindset paired with a commitment to service excellence.
• Fluent in advanced English.

What We Offer

• Opportunity to join an international hospitality group active in various tourist destinations.
• A strategic role with significant impact on property operations.
• A competitive compensation package.