General Manager

About Media Key Marketing Zambia

Media Key Marketing Zambia is a comprehensive marketing agency providing expertise in marketing, public relations, digital marketing, events, and strategic planning. Operating from Zambia, the agency focuses on enhancing brand presence for manufacturing clients and foreign investors both locally and regionally through innovative and measurable solutions.

Role Overview

The General Manager position is a full-time onsite role based in Lusaka. The successful candidate will spearhead daily agency operations across various marketing disciplines.

Key Responsibilities

• Ensure the timely and successful completion of client projects spanning PR, digital marketing, events, and branding initiatives.
• Oversee team productivity, holding departments accountable and ensuring optimal performance.
• Coordinate staffing and resources efficiently across numerous projects and client portfolios.
• Maintain strong client relationships by delivering exceptional service and long-term partnership management.
• Lead weekly meetings focused on management and agency operations.
• Create and implement operational policies, standard operating procedures, and performance evaluation frameworks.
• Track and manage project deadlines, budget adherence, and quality benchmarks.
• Support employee recruitment, growth, and performance appraisal activities.
• Compile and present operational and performance analyses to the CEO.
• Foster a culture emphasizing professionalism, innovation, and ongoing improvement.

Qualifications and Experience

• Bachelor’s degree in Marketing, Business Administration, Communications, Public Relations, or related discipline.
• Master’s degree or MBA is a favorable addition.
• At least seven years of senior leadership experience within marketing agencies, communications companies, or corporate sectors.
• Proven track record managing cross-functional teams effectively.
• In-depth knowledge of strategic communications, branding, digital marketing, event management, and client relations.
• Strong expertise in business operations, project oversight, and leadership capabilities.

Preferred Candidate Attributes

The ideal candidate is a decisive leader who motivates teams, develops operational systems, and enforces accountability. They excel in dynamic settings, demonstrate ownership, and have a commitment to delivering quality outcomes.

Additional Application Requirements

• Submit an updated CV.
• Provide a cover letter.
• Include a 90-day action plan outlining intended strategies and goals for the first quarter as General Manager (3-5 pages).

Applications should be sent directly to the company contact email provided.