General Manager

About the Role

Hakkasan Group seeks an outstanding General Manager to lead its Dubai establishment, which features esteemed brands such as Hakkasan, Yauatcha, and Ling Ling. This leadership position is perfect for a commercially savvy and people-oriented professional looking to take charge of a prestigious luxury dining venue. You will manage all operational facets to provide exceptional guest experiences, achieve robust financial outcomes, and cultivate a high-performing team culture aligned with the Group's standards.

The ideal candidate is a proactive leader who excels in large-scale, luxury hospitality environments and who is passionate about creating world-class dining experiences.

Key Responsibilities

• Oversee the entire restaurant operation, ensuring excellence in guest experience, financial success, team culture, and operational standards.
• Set and maintain exceptional luxury hospitality service, offering personalized, effortless, and unforgettable experiences to all patrons, including VIPs and distinguished guests.
• Motivate and mentor a diverse, high-caliber team encompassing front of house, kitchen, bar, and lounge departments.
• Enhance commercial results through strategic initiatives in planning, labor management, cost efficiency, and revenue maximization.
• Ensure impeccable standards in service delivery, ambiance, cleanliness, upkeep, and day-to-day operational rigor.
• Preserve Hakkasan’s globally acclaimed brand standards while tailoring the experience to regional market needs and guest preferences.
• Collaborate with corporate units on marketing campaigns, brand events, activations, and business growth activities.
• Guarantee adherence to all applicable health & safety, licensing, labor laws, and organizational policies.
• Foster a dynamic, performance-driven workplace culture focused on employee engagement, retention, and succession preparation.

Candidate Profile

• Possesses 5 to 8 years in managing upscale or fine-dining restaurants, including a minimum of 3 years in a General Manager or Assistant General Manager role at a high-capacity branded venue.
• Experience in Michelin-starred, Michelin-recognised, or similarly prestigious award-winning establishments is preferred; expertise in Asian or modern Cantonese cuisine is a strong plus.
• Familiarity with the UAE or GCC hospitality market, especially within five-star hotels or integrated resorts.
• Skilled in leading and developing culturally diverse teams of 50+ members, with an active, hands-on leadership approach and strong presence on the floor.
• Demonstrated commercial insight with responsibility for financial management, profitability, and complex operational challenges in restaurant settings.
• Committed to unparalleled luxury hospitality, guest acknowledgement, and superior service quality.
• Experienced in managing visits by VIP and affluent guests, handling guest feedback, and executing successful service recovery.
• Comprehensive knowledge of fine-dining service protocols, mixology, wine, and beverage pairings; familiarity with Forbes Standards is advantageous.
• Proven track record with internationally esteemed hospitality brands, sustaining global service standards while localizing to market demands.

Compensation and Growth

The position offers a competitive remuneration package along with prospects for professional advancement within a distinguished global luxury hospitality group.