General Manager

About Four Points® by Sheraton Accra Airport Hotel

Situated just 1.5 km from Accra International Airport, Four Points® by Sheraton Accra Airport Hotel serves business and leisure guests with 199 modern guest rooms and suites boasting views of the city skyline. The hotel combines natural elements with elegant design to create a welcoming atmosphere. Amenities include a diverse all-day dining restaurant, the Best Brews™ bar featuring local craft beers and grills, a sky view swimming pool accompanied by a grill bar, as well as versatile meeting and event spaces ideal for professional and social occasions. Stylish lobby and lounge areas offer comfortable settings for relaxation and social connection. The hotel is dedicated to delivering memorable experiences that embody the rich culture and genuine hospitality of Accra.

Role Overview

As General Manager, you will lead the comprehensive strategic direction and operational management of the hotel. This full-time onsite role based in Accra involves supervising all departments, including rooms, food and beverage, sales and marketing, finance, and engineering to ensure seamless daily operations and superior guest experiences. Responsibilities include steering business plan execution, tracking financial outcomes, managing budgets, and promoting revenue growth while adhering to cost controls and brand standards.

Key Duties

• Lead and mentor department heads to build a collaborative and inclusive workplace.
• Guarantee compliance with safety, health, and regulatory policies.
• Maintain excellence in service quality across all hotel functions.
• Cultivate partnerships with the local community and represent the hotel at external events.
• Align hotel operations with Marriott International standards and Four Points® brand values.

Required Qualifications and Skills

• Significant experience in hospitality and hotel management covering rooms, F&B, and guest services.
• Proven leadership ability with skills in coaching diverse teams and fostering engagement and inclusion.
• Expertise in financial oversight including budgeting, forecasting, revenue management, and cost control in service settings.
• Background in sales and marketing strategy focused on market positioning, network development, and optimizing occupancy and revenue metrics.
• Strong communication and interpersonal abilities to engage effectively with guests, staff, ownership, and community representatives.
• Knowledge of hotel brand standards, quality assurance, and compliance with health and safety regulations.
• Analytical skills to assess operations, identify improvements, and implement service and process upgrades.
• Master’s degree in Hospitality Management, Business Administration, or a related discipline. Advanced certifications or postgraduate education in hospitality or management is advantageous.