General Help - Tim Hortons Full Time Position

Job Overview

This role involves providing comprehensive support at Tim Hortons, including preparing food and beverages precisely to customer requests and delivering excellent customer service. Report directly to the Assistant Manager or General Manager.

Primary Responsibilities

• Prepare food and drink items carefully according to customer instructions.
• Deliver top-tier customer service by attentively serving guests.
• Sanitize all frequently touched surfaces every two hours or immediately if visibly dirty.
• Refill coffee machine bean hopper as needed.
• Maintain and replenish the condiment station regularly.
• Keep accurate logs of discarded or diverted inventory and securely store these items.
• Stock products based on sales trends.
• Manage time effectively to accomplish tasks efficiently.
• Engage with customers to promptly and politely resolve complaints.
• Utilize the Dynamify system for sales recording and payment processing.
• Perform weekly expiration checks and remove outdated items, following FIFO and FEFO procedures.
• Carry out fridge/freezer temperature monitoring and other health and safety logs as assigned.
• Collaborate with colleagues to uphold company service standards as well as inventory and cash control policies.
• Adhere strictly to health, safety, and quality assurance policies at all times.
• Complete opening and closing checklists and necessary reporting duties.
• Ensure cleaning is performed precisely to designated standards.
• Attend weekly safety meetings, complete cleaning checklists, and perform station inventories weekly.
• Complete all company-required 24/7 and Tim Hortons training modules.

Candidate Requirements

• Fluent English communication skills.
• Legal authorization to work in Canada for at least one year.

Compensation and Equal Opportunity

The final salary will depend on your specific skills, experience, and qualifications, aligned with internal fairness and in compliance with pay transparency regulations. Canadian work experience is not mandatory. Artificial intelligence tools may be used during hiring stages.

Benefits and Company Culture

• Become part of an esteemed organization recognized as a Great Place to Work and included in Fortune’s Global 500 and Most Admired Companies lists.
• Access numerous training and career advancement opportunities within the world's largest food and support services company.
• Prioritize health and safety with comprehensive safety processes to protect employees and guests alike.
• Eligible employees receive valuable health, vision, and dental insurance benefits.
• Support for mental health and wellness through initiatives and a 24/7 Employee Assistance Program.
• Work in an inclusive, diverse workplace that fosters respect, support, and personal growth, supported by Employee Resource Groups promoting cultural awareness and belonging.

Additional Information

For accommodation needs during recruitment, contact the company’s recruitment team directly via email.