Full Time Loader/Cart Associate - Day Shift

Role Overview

This position involves providing excellent customer service by assisting customers with locating, selecting, carrying, and loading merchandise. The associate will support checkout processes, order fulfillment, and maintain a clean, safe store environment. Special responsibilities include safely operating power equipment to move merchandise, stocking shelves, and supporting large order accuracy.

Primary Duties

• Deliver SMART customer service by applying Lowe's established policies and procedures.
• Help customers find and transport merchandise and respond promptly to inquiries from both customers and team members.
• Assist throughout the store to support checkout, fulfillment, and customer assistance.
• Efficiently pull, stage, and prepare customer and contractor orders.
• Utilize store technologies and power equipment safely to handle merchandise movement and loading.
• Maintain inventory levels by down stocking and replenishing merchandise when required.
• Support fulfillment of large orders, ensuring product quality and order accuracy.
• Collect shopping carts and help maintain organized, clean, and safe workspaces in-store and the parking lot.
• Report any safety issues, theft, or security concerns to management or Asset Protection.
• Operate various in-store equipment such as Zebra phones, paging systems, copiers, computers, CCTV, key cutters, panel saws, paint mixers, flooring cutters, and compactors as appropriate.
• Communicate detailed product information, including features, applications, warranty, and Lowe's programs, to customers and coworkers while offering project guidance when necessary.
• Strictly adhere to all safety policies including proper use of power equipment and safety devices.

Loader Role Specific Responsibilities - Pro Section

• Act as a visible extension of the Pro Desk, supporting Pro customers from arrival through order fulfillment.
• Engage proactively with Pro customers during loading, staging, and order completion processes.
• Remain accessible in the Pro loading area, including under the Pro canopy.
• Respond swiftly to Pro customer loading requests and ensure efficient handling of complex or large orders.
• Foster relationships with returning Pro customers and encourage enrollment in MyLowe’s Pro Rewards and Pro Credit programs.
• Maintain Pro Standards in the parking lot and under the canopy.
• Complete required power equipment and spotter training to ensure safe and efficient loading.
• Load vehicles accurately, observing proper techniques for order size and weight, ensuring quality and safety.

Loader Role Specific Responsibilities - Garden Center

• Assist customers and colleagues with loading and order completion in the Garden Center.
• Stay visible and available throughout the Garden Center loading area to meet customer needs.
• Undergo required training for power equipment and spotter responsibilities to maintain safety and efficiency.
• Load customer vehicles following proper techniques and maintain accuracy, quality, and safety standards in high-volume orders.
• Collaborate with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Qualifications

• At least 6 months of computer experience including data input, access, modification, or retrieval.
• At least 6 months experience using common retail tech devices such as smartphones and tablets.
• Must be able to obtain any necessary sales-related licensure or registration required by law.
• Preferred to have a high school diploma or GED.
• 6 months retail experience is advantageous.
• 6 months experience specifically as a Loader in a home improvement or hardware retail environment is preferred.
• Experience with retail merchandising activities including zone recovery, stocking, facing products, pricing, signage maintenance, and housekeeping for 6 months is a plus.
• Prior 6 months industry experience involving inspecting, carrying, loading, and unloading products or materials in or out of vehicles is beneficial.

Company Background

Lowe’s Companies, Inc. is a Fortune 100 home improvement retailer managing approximately 16 million weekly customer transactions and generating over $86 billion in sales fiscal year 2025. With around 300,000 employees, they operate more than 1,700 stores, 530 branches, and 130 distribution centers. They emphasize community support initiatives including safe and affordable housing, skill development for trades, and disaster relief efforts. The company is an equal opportunity employer committed to diversity and inclusion.

Additional Information

Starting pay rates vary based on role, location, education, training, and experience. Benefits and eligibility details are available directly from the employer. All personnel practices comply with equal opportunity laws. The role requires compliance with all Lowe’s safety protocols and completion of needed equipment training.