Full Time Framing Manager

About the Role

The Framing Manager will lead and mentor a team of framing associates dedicated to building strong customer relationships and delivering customized framing solutions. The role involves driving sales of custom frames and assisting customers in creating personalized framing options for their artwork. Collaboration with the Store Manager to manage store operations and ensure compliance is essential.

Key Responsibilities

• Support the Store Manager in enforcing Standard Operating Procedures (SOPs) and company policies, ensuring legal compliance and maintaining high standards across the store.
• Coach and develop the framing team’s sales skills and behaviors to optimize customer engagement and performance.
• Oversee the timely delivery of high-quality custom framing projects by coordinating workload with the Store Manager.
• Meet set Key Performance Indicators (KPIs) and lead the framing team to achieve their individual targets.
• Analyze sales data and production demands to plan sales floor activities and devise networking schedules.
• Implement inventory control procedures and manage shrinkage and safety programs.
• Act as Manager on Duty (MOD) when assigned, ensuring smooth store operations.
• Assist in recruiting, onboarding, and training new team members while supporting their talent development and performance management.
• Demonstrate leadership competencies, promoting a positive work environment and acting as a role model.
• Collaborate with other MODs to align framing operations with overall store expectations.
• Participate in unloading and stocking deliveries, ensuring adherence to budget and store standards.
• Ensure adherence to SOPs and maintain a safe workplace environment.
• Engage with customers by greeting and assisting with product location and solutions.
• Support processes related to omni-channel retailing as required.
• Perform other duties as assigned by management.

Experience and Skills

• Proficiency with basic computer operations.
• Preferred previous experience in custom framing and retail management.
• Experience leading and motivating sales teams is beneficial.

Physical Requirements

• Frequently required to bend, lift, carry items, reach, and stretch.
• Ability to move freely around the store and remain standing for extended durations.
• Capability to lift heavy boxes and frames, and access high shelves safely using ladders or similar equipment.
• Support is available to provide reasonable accommodations for physical tasks if needed.

Work Environment

• Customer-facing retail environment with all public areas climate controlled; some stock rooms are not climate controlled.
• Occasional outdoor tasks such as retrieving shopping carts or unloading trucks.
• Frame shop includes equipment like glass cutters and heat presses.
• Work schedule may include nights, weekends, and early mornings.

Additional Information

Applicants in Canada must meet federal, provincial, and local legal requirements. This opening is actively being recruited to fill an existing vacancy.

Compensation and Benefits

The salary for this position ranges between $18.95 and $23.30 per hour. Benefits for full-time team members include comprehensive health insurance (medical, dental, vision), paid time off, tuition assistance, and employee discounts. The company fosters an inclusive and supportive culture for all team members.