Full-Time Floor Captain

About the Company

Experience a charming dining adventure delivered right to your door with islandwide service available Monday through Friday from Three Blind Pigs.

Job Overview

As a key member of the front-of-house team, you will provide outstanding customer service and hospitality, ensuring guests feel welcome and well cared for at all times. This role emphasizes teamwork, service enthusiasm, and proactive engagement.

Key Responsibilities

• Become familiar with the restaurant layout and full food and beverage menu to assist guests effectively.
• Set up pre-operation and side stations to facilitate a smooth start to service.
• Welcome guests warmly and seat them promptly and courteously.
• Present menus, inform guests about specials, promotions, and any menu updates.
• Recommend menu selections and upsell to enhance the dining experience.
• Accurately take guest orders, noting any special dietary or preference requests.
• Input orders into the POS system ensuring special requests are recorded and conveyed clearly to kitchen staff.
• Collaborate with kitchen personnel to ensure timely and efficient order delivery.
• Serve food and drinks in the correct sequence for optimal guest satisfaction.
• Remain attentive to guests' needs, including clearing plates, refilling drinks, and handling additional orders.
• Discreetly check on guests' overall dining experience and promptly handle any issues.
• Accurately process bills and payments through the POS system.
• Respond promptly and professionally to guest inquiries and special requests.
• Take responsibility for guest feedback and work with the Food & Beverage Manager to resolve concerns effectively.
• Maintain cleanliness and hygiene throughout the restaurant.
• Support inventory counts and pantry organization.
• Adhere to all safety and security protocols, immediately reporting any incidents to management.
• Perform any additional duties necessary to support smooth restaurant operations.

Qualifications and Skills

• Genuine passion for guest service, demonstrated through positive interactions.
• A consistently positive and service-oriented attitude to boost guest satisfaction.
• Energetic and cheerful demeanor to foster a welcoming environment.
• Enjoyment in engaging with guests and establishing a personal connection.
• Clear communication and strong interpersonal skills for effective teamwork and guest relations.
• Ability to work independently and proactively address challenges to improve service quality.
• Maintain high grooming standards and professional appearance to represent the establishment well.

Benefits

• Employee discount on meals.
• Additional shift allowance.
• Opportunities for professional growth and development.