Full-Stack Engineer (Backend Focus) - Platform Engineering

About ElevenLabs

ElevenLabs is an innovative AI research and product firm revolutionizing interactions with technology. Since launching in January 2023 with the introduction of the first human-like AI voice model, we have expanded to serve millions of users and numerous businesses, including major enterprises like Deutsche Telekom and Meta. Backed by leading investors with $781M in funding and a valuation of $22B, our growth and innovation continue rapidly.

Our Platforms

• ElevenAgents: Enables businesses to deploy sophisticated voice and chat agents at scale with robust integrations, monitoring, and reliability.
• ElevenCreative: Supports creators and marketers in producing and editing multimedia content across over 70 languages.
• ElevenAPI: Provides developers access to our advanced AI audio foundational models.

Work Culture and Values

• Fast-paced environment encouraging rapid experimentation and lean, autonomous teams.
• Focus on impact over job titles, with an all-hands approach to work.
• AI-driven methodologies applied across the entire organization.
• Commitment to uncompromising excellence paralleling the quality of our AI models.
• A globally distributed team prioritizing talent regardless of geographic location.

Employee Benefits

• Engagement in a unique tech frontier within AI alongside a talented team.
• Opportunities for significant impact beyond immediate roles.
• Professional development supported through an annual discretionary stipend.
• Annual social travel stipend for team meetups of choice.
• Company-wide yearly retreats in unique global locations.
• Monthly co-working stipends for remote employees.

Role Overview

The Core Platform team builds foundational infrastructure used across all products—handling users, workspaces, and permissions crucial for millions of users and enterprise clients. This role emphasizes correctness, security, and ensuring smooth rollouts alongside speed.

Key Responsibilities

Depending on your team assignment, duties may focus on:

Workspaces & User Management (External Customers)

• Develop and enhance features affecting customer interactions: API keys, login flows, analytics, admin tools, and workspace security.
• Collaborate with Sales, FDEs, and customer teams to translate enterprise and self-serve feedback into improvements, aiding complex organizational demands.
• Deliver end-to-end customer-facing features including backend and administrative interfaces.

Permissions & Resources (Internal Engineering Teams)

• Architect and implement generic services handling permissions and resources for internal product teams ensuring safe, efficient feature development.
• Address complex, often novel challenges at scale, such as access assignments for customers managing millions of agents.
• Coordinate with various product teams to gather requirements and drive adoption without extensive rework.

Responsibilities Common to Both Teams

• Assess work scope within a large existing infrastructure, anticipating risks, migration needs, and downstream impacts.
• Implement changes carefully to minimize disruption to existing users and systems.
• Maintain and troubleshoot developed systems using customer feedback, logs, and code inspection.
• Take ownership of features from conception through delivery, supported by experienced mentors.

Mandatory Qualifications

• Demonstrable expertise in Python programming.
• Strong foundation in backend development with adaptability to work full stack as needed.
• Familiarity with common software patterns, system design, including APIs, cloud infrastructure, storage solutions, and data structures.
• Robust understanding of test design principles and security best practices.
• Meticulous attention when modifying live, critical systems and proven ability to quickly grasp large codebases.
• Capability to navigate ambiguity, prioritize tasks, and define effective solutions under competing demands.

Preferred Skills (Bonus)

• Experience in authentication and authorization systems such as OAuth, SSO/SCIM, or Role-Based Access Control (RBAC).
• Familiarity with Kubernetes orchestration platform.
• Background in building internal tools or platform services leveraged by other engineering groups.

Location and Inclusion

Our teams operate across the UK, EU, and US, with flexibility for outstanding candidates from other regions. Work options include remote or presence at offices in Dublin, London, New York, San Francisco, and Warsaw.

We are committed to equal opportunity employment and maintain a discrimination-free workplace.