FTTH PMO Support

About the Role

Join Vodafone and become part of a global mission dedicated to connecting people, overcoming complex challenges, and fostering a sustainable and inclusive world. This role offers a perfect balance between professional growth and personal life.

Role Purpose

The FTTH PMO Support position entails planning, coordinating, monitoring, and supporting the successful execution of FTTH commercial initiatives and projects. This includes managing governance activities, business performance reporting, enhancing customer experience programs, overseeing commission management, implementing pricing strategies, and supporting after-sales activities.

Key Responsibilities

• Plan and monitor FTTH commercial projects and strategic initiatives to ensure timely delivery.
• Maintain and update roadmaps, project implementation plans, action logs, and governance reporting documentation.
• Oversee management of risks, issues, dependencies, and corrective measures.
• Coordinate the implementation and governance of FTTH pricing and sales commission initiatives.
• Collaborate with cross-functional teams to deliver FTTH priorities effectively.
• Utilize customer feedback, complaint data, and performance insights to improve the customer journey.
• Lead FTTH product launches, feature enhancements, migrations, and process modifications.
• Conduct governance forums, facilitate stakeholder communication, and ensure follow-up on actions.

Skills and Competencies

• Solid experience with project planning, governance, risk management, and performance reporting.
• Understanding of FTTH commercial operations including pricing, commissions, product implementation, and customer journey management.
• Proficiency in data analysis and reporting using Excel, PowerPoint, Power BI, and project tracking tools.
• Strong collaboration and teamwork skills.
• Analytical mindset for problem solving and results orientation.
• Effective stakeholder coordination and communication skills.
• Customer centricity with an emphasis on improving customer experiences.
• Excellent planning, organizational ability, and accountability.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Project Management, Telecommunications, Engineering, Marketing, or a related field.
• Minimum of three years’ experience in project coordination, PMO support, commercial operations, customer experience, or product implementation, ideally within telecommunications or FTTH sectors.
• Knowledge of project governance, risk management, stakeholder coordination, and management reporting.
• Familiarity with FTTH products, pricing structures, commission schemes, and after-sales processes.
• Proficient in Microsoft Excel, PowerPoint, project tracking tools, and reporting software; experience with Power BI or Microsoft Project is advantageous.
• Project management certifications such as PMP, PRINCE2, or Agile methodologies are a plus.

Diversity and Inclusion

Vodafone values empowering individuals from diverse backgrounds and fosters an inclusive workplace. Candidates who may not meet every qualification precisely are encouraged to apply as opportunities exist for varied profiles.

About Vodafone

As a leading international telecommunications company serving millions, Vodafone believes connectivity can positively transform lives and the environment. The organization is committed to diversity, equal representation, and creating a safe, valued, and inclusive community for all employees.

Accessibility

Reasonable adjustments and accommodations during recruitment are available to support candidates with specific needs.