Front Store Manager

About the Role and Company

Neighbourly Pharmacy invites applications for a full-time Front Store Manager position at Admiral's Walk Pharmasave, located in Victoria, British Columbia. As part of Canada's largest and fastest-growing community pharmacy network, we focus on exceptional patient care and value our employees' growth and success.

Key Responsibilities

• Lead efforts aligned with store strategic goals, driving initiatives professionally.
• Ensure compliance with Neighbourly Pharmacy’s policies and maintain a positive workplace that attracts and retains staff.
• Manage store operations including handling returns, complaints, security, and employee discounts, delegating duties as appropriate.
• Oversee cash management activities such as handling cash, daily reporting, banking, and deposits.
• Ensure proper opening and closing procedures, including alarm systems and end-of-day routines.
• Supervise front store staffing and collaborate with HR in recruitment, discipline, and termination processes.
• Maintain inventory control within budget limits, following preferred supplier programs.
• Support the Store Operator with budgeting, purchasing, pricing, and inventory strategies to optimize gross margins.
• Plan and execute promotional campaigns, including ordering stock and setting up displays.
• Monitor retail market trends to update promotions, product assortment, and merchandising as needed.
• Manage shrinkage related to returns, theft, payouts, and pricing errors, ensuring proper product receiving and pricing.
• Coordinate the Monthly Cycle Count Schedule and submit inventory reports to the Inventory Manager.
• Organize signage and point-of-purchase materials, including banners and shelf talkers.
• Provide miscellaneous assistance to the Store Operator and Pharmacy Manager as required.

Candidate Requirements

• Minimum of two years' experience in retail management, demonstrating team leadership and training skills.
• Strong interpersonal and people management capabilities including motivating staff, delegation, conflict resolution, listening actively, and communicating respectfully.
• Professional demeanor with excellent communication skills for interacting with customers, colleagues, and suppliers.
• Valid driver’s licence is mandatory.
• Must be able to pass a criminal record check.

Additional Information and Commitments

Neighbourly Pharmacy values inclusion and is committed to accessibility and equal opportunities throughout the hiring and employment process. Accommodations are provided on request for applicants with disabilities during recruitment and assessment. Only candidates selected for an interview will be contacted.