Front Store Manager

About the Role

The Front Store Manager (FSM) manages all front store operations—excluding pharmacy—within the Shoppers Drug Mart located at 1410 1St Street Southeast, Unit 115, Calgary, Alberta. This role focuses on delivering exceptional customer service in areas like cosmetics and driving overall store performance through effective people, process, and financial management.

Key Responsibilities

• Maintain store standards consistently to enhance the customer shopping experience, boost traffic, and improve profitability.
• Collaborate with management to enforce store and backroom standards continuously.
• Manage labor schedules effectively using Work Force Management (WFM) tools to optimize productivity.
• Ensure appropriate staffing levels are maintained to support smooth store operations.
• Adhere to Human Resources policies including hiring support, wage control under guidelines, conducting performance reviews, and ongoing staff coaching.
• Foster staff motivation and engagement by embodying and promoting company core values and culture.
• Analyze financial reports and trends to identify variances and apply corrective strategies using FSM Monitoring Reports.
• Achieve set periodical, quarterly, and annual financial targets.
• Set motivating departmental goals and implement strategies to enhance operational efficiency.

Qualifications & Experience

• Minimum five years of experience in retail management with a track record of driving business results and supporting corporate initiatives.
• Strong leadership skills with ability to mentor and develop staff effectively.
• Excellent judgment and decision-making skills, particularly related to inventory and expense control.
• Proficient time management and organization skills, adaptable to shifting priorities.
• Demonstrated ability to build strong relationships internally and externally.
• Sound business and financial acumen.

Additional Information

The role is full-time and permanent with a salary range between $52,000 and $66,500 annually, adjusted for experience and location. At Shoppers Drug Mart, diversity and inclusion are prioritized, and accommodations are available for applicants with disabilities during recruitment and employment.

The company utilizes artificial intelligence tools during the recruitment process for screening and selection purposes.

Why Join Us?

Work with a national leader in health and wellness retail, benefit from employee discounts, competitive pay, and access to continuous learning through our Academy. Be part of a collaborative, supportive, and inclusive team that values authenticity and trust.