Front Office Supervisor

About Radisson Hotel Group

Radisson Hotel Group is a global hospitality leader boasting over 1,500 hotels across more than 95 countries under ten unique brands. The group's philosophy centers around the promise 'Every Moment Matters' combined with a distinctive 'Yes I Can!' service culture. People drive our business and are supported through a vibrant environment that nurtures growth, inclusivity, and passion.

Job Overview

We invite applications for the role of Front Office Supervisor at Park Inn by Radisson, Dubai Motor City. This role is ideal for candidates with a genuine dedication to guest satisfaction, leadership capabilities, and a zeal for hospitality. The role focuses on ensuring smooth front office operations and delivering exceptional guest experiences while adhering to company standards.

Key Responsibilities

• Facilitate efficient front office operations ensuring adherence to property and corporate standards encompassing all facets of the guest experience.
• Lead and collaborate with the front office team to enhance guest satisfaction and effectively address inquiries and resolve issues.
• Support execution of departmental strategies and objectives, overseeing specific responsibilities and deputizing for the Head of Department when necessary.
• Partner with the Head of Department to cultivate a culture emphasizing growth, development, performance, and upholding company values.
• Assist in managing departmental costs and inventory to achieve budget and productivity targets.
• Maintain constructive relationships with internal and external stakeholders, ensuring timely and controlled communication and activities.
• Implement guest engagement initiatives, including environmental and conservation efforts, coordinating with relevant parties as needed.
• Ensure compliance with relevant laws and regulations, documenting due diligence procedures and preparing for audits with appropriate follow-up.

Qualifications and Skills

• Prior experience in a front office role, preferably within a hotel setting.
• Flexibility and adaptability to evolving service environments.
• Strong leadership qualities demonstrated through a proactive, hands-on leadership style.
• Dedication to exceptional guest service and passion for hospitality.
• Creative problem-solving skills providing insightful advice and recommendations.
• High personal integrity aligned with excellence in work standards.
• Effective communication and attentive listening abilities.
• Capability to collaborate effectively across departments and diverse cultures.
• Proficient in Microsoft Office suite, particularly Excel.
• Positive demeanor with open and clear communication style.
• Ability to manage multiple complex priorities simultaneously.

Why Join Radisson Hotel Group?

• Engage in creating extraordinary guest experiences with a vibrant, supportive team environment.
• Benefit from comprehensive career growth opportunities and continuous learning culture.
• Experience an inclusive workplace celebrating diversity and fostering belonging through dedicated resource groups and initiatives.
• Empower yourself to impact the hospitality industry and your community with your ideas and drive.
• Enjoy international and local perks including significant discounts on stays, food and beverage, spa services, and more.

Additional Information

We encourage applications from diverse backgrounds and are committed to accommodating applicants requiring adjustments during the recruitment process.