Front Office Supervisor

Overview

The Front Office Supervisor at The Address Collective in Sligo, Ireland is a key team member reporting to the Front Office Manager or Hotel Manager. This role involves welcoming guests warmly, managing room assignments according to established procedures, and ensuring smooth front desk operations in a hospitality environment.

Key Responsibilities

• Comply fully with the company's Code of Conduct and all health, safety, hygiene, customer care, and security regulations.
• Understand and execute responsibilities as outlined in the Health and Safety Statement and Staff Handbook.
• Maintain accurate reception floats and ensure all work areas remain organized, clean, and safe at all times.
• Greet and register guests upon arrival using their names, following brand standards and procedure guidelines.
• Stay fully informed on company sales procedures, promotions, room availability, and hotel rates.
• Manage guest requests such as dinner reservations, porter assistance, and provide helpful information as reasonably possible.
• Ensure all charges are correctly posted to room bills and monitor management accounts as necessary.
• Be knowledgeable about hotel amenities including car parking and directions.
• Communicate professionally with both guests and colleagues, consistently delivering exceptional customer service.
• Handle reservations, cancellations, no-shows, and administer related systems per company policy.
• Answer the switchboard warmly and redirect calls efficiently in absence of operators.
• Conduct regular security inspections and promptly report any issues or maintenance concerns to management.
• Manage guest queries with attentiveness, reporting unresolved matters to the Duty Manager.
• Allocate rooms thoughtfully based on guest preferences and ensure safety and comfort through fulfilling reasonable requests.
• Handle guest safe deposits and foreign exchange transactions securely.
• Maximize in-house sales opportunities and oversee receptionist duties to ensure compliance with operational checklists.
• Perform any additional reasonable tasks as directed by management or requested by guests, adapting flexibly as business needs evolve.

Required Skills

• Strong operational and organizational skills to manage front office activities effectively.
• Exceptional communication abilities to engage courteously with guests and team members.
• Proficiency with Hotsoft hotel management software and general tech savvy.
• Outstanding customer service aptitude to ensure guest satisfaction and loyalty.