Front Office Manager

About Novotel Auckland Airport

Novotel Auckland Airport is a contemporary 263-room hotel located near the Auckland International Terminal, blending convenience with superior comfort to offer travelers an ideal place to relax and connect. As a member of the global Accor network, the hotel is dedicated to delivering warm, unforgettable hospitality experiences at the gateway to New Zealand.

Role Overview

The Front Office Manager plays a key leadership role, inspiring and supporting a team of hospitality professionals while ensuring outstanding guest experiences and smooth front office operations. This position emphasizes operational excellence, team engagement, and alignment with brand values.

Key Responsibilities

• Direct and manage front office operations to guarantee excellent guest service and meet hotel performance objectives.
• Oversee guest arrivals, departures, VIP services, and lobby operations for a flawless guest journey.
• Provide coaching, support, and motivation to the front office team through frequent communication, training, and active leadership presence.
• Analyze occupancy, revenue, upselling, guest loyalty, and satisfaction metrics to enhance business outcomes.
• Collaborate closely with Housekeeping, Reservations, Engineering, and related departments to ensure coordinated hotel operations.
• Uphold brand standards, operational compliance, accurate reporting, and emergency protocols while embodying Accor Heartist values.

Qualifications and Experience

• Proven ability to lead and inspire a high-achieving front office team.
• Strong commitment to delivering superior customer service through effective leadership.
• Expertise in front office procedures and operating Opera PMS software.
• Experience in supporting forecasting, budgeting, and revenue management activities.
• Skilled in roster planning and managing labor costs to meet financial goals.
• Competent in coaching, mentoring, and developing team members.
• Minimum of two years' experience in a leadership role within front office or a related environment.

Additional Information and Benefits

• Access to Accor Academy and Typsy platforms to build skills and progress your career while earning.
• Exclusive Heartist perks including discounts on accommodation and food & beverage at Accor hotels worldwide.
• Meals provided during shifts.
• Staff parking facilities.
• Paid leave on birthdays.
• Participation in the Heartist Referral Bonus Program.
• Access to Accor's Parental Leave Scheme.
• Employee Assistance Program support.

Diversity & Inclusion

Accor is committed to cultivating a diverse and inclusive workforce, providing reasonable adjustments during recruitment and employment processes to support all candidates and employees.

Company Mission

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."