Front Office Manager (m/w/d)

Overview

Located near the historic Gendarmenmarkt in Berlin, our hotel seamlessly blends classical architecture with contemporary, playful décor. The establishment offers 208 peaceful rooms and suites, along with a luxurious 1,000 m² well-being sports and spa area featuring a spacious fitness club, sauna, steam bath, and an authentic Turkish hammam. Guests can also enjoy exquisite culinary experiences including a classic cocktail bar and the elegant Beef Grill Club restaurant.

Role Summary

As the Front Office Manager, you represent the hotel's face and hold full responsibility for ensuring smooth operations at the reception and guest relations departments.

Key Duties

• Lead, guide, and nurture the Front Office and Guest Relation teams, overseeing staff scheduling, vacation planning, and conducting training sessions regularly.
• Deliver exceptional guest services by managing efficient, warm, and professional check-in and check-out procedures, while attentively addressing the unique needs of both national and international visitors.
• Maintain and improve service quality standards and operating procedures (SOPs), expertly managing complaints with tact and a solution-oriented mindset.
• Collaborate closely with Revenue Management, Housekeeping, and Reservations to optimize room capacity utilization and maximize revenue.
• Assume administrative responsibilities including supervising cash handling, accounts receivable monitoring, and ensuring accurate daily financial postings.

Candidate Profile

• Passion for the hospitality industry, with excellent composure during busy periods and a naturally warm demeanor.
• Completed hospitality training or relevant academic degree combined with substantial leadership experience in a comparable role within upscale hotels (e.g., Assistant Front Office Manager or Front Office Manager).
• Proven leadership skills with a coaching approach to inspire, motivate, and develop team members.
• Proficient use of standard hotel management software such as Opera, Protel, or similar Property Management Systems (PMS).
• Fluent communication skills in German and English; additional languages are advantageous.
• Professional appearance, excellent manners, adaptability, and a strong commitment to service excellence.

Benefits

• Permanent employment contract.
• Complimentary meals in the onsite staff canteen.
• Monthly €25 net subsidy for public transport (BVG pass).
• Annual leave starting at 27 days, increasing to 30 days with seniority.
• Pluxee Benefit Pass presented on birthdays.
• Varied perks and discounts including partners like SENNHEISER, Expedia, and CINEMAXX.
• Referral bonuses starting at €500 gross depending on qualifications.
• Access to cooperation benefits through PERSONIGHTS.de.
• Discounted stays in all TITANIC Hotels and meals at Hasir Restaurants.
• A stable career path with opportunities to contribute ideas.
• Central workplace location at Gendarmenmarkt.
• Opportunities for personal and professional continuing education and career development.
• A stimulating and responsible role within a multicultural team.

Important Notice

Non-EU applicants must possess a valid work permit for Germany. Applications lacking the appropriate permit and sufficient German language proficiency may not be considered.